Principal Product Manager, Client Growth

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

At Upwork, we are committed to revolutionizing the talent marketplace industry by connecting people with the best products and services. We pride ourselves on our innovative and data-driven approach, which has allowed us to experience exponential growth in recent years.

As we continue to scale, we are looking for a Principal Product Manager with a strong focus on Retention to join our team and help drive our mission forward. Retention is a key focus area of our overall growth strategy and you will be driving impact for our customers and for the company immediately. This position will report to the Sr Director, Client Growth.

Your Responsibilities:

• Be the single-threaded owner on client retention and work closely with engineering, design, data, and business teams to develop and execute a retention-focused product roadmap.

• Drive the vision, strategy, and execution of initiatives aimed at improving user retention, engagement, and lifetime value for our marketplace.

• Define key input and output metrics to measure the success of retention initiatives, and use data-driven insights to optimize product performance and user experience.

• Conduct in-depth analysis of user behavior, market trends, and competitive landscape to identify opportunities for growth and improvement.

• Foster a culture of innovation, collaboration, and customer-centricity within the Product Management team, ensuring that user feedback and needs are at the core of our product development process.

What it Takes to Catch our Eye:

• Has grit and acute ownership: This role has General Manager-like aspects. We take pride in driving outcomes and optimizing end-to-end experiences.

• Strong expertise in user retention, engagement, and growth strategies.

• Demonstrated ability to lead cross-functional teams, drive product vision, and execute on product roadmaps.

• Is highly collaborative and enjoys working in partnership with many areas to identify goals and work together to achieve them.

• Exceptional analytical, problem-solving, and data-driven decision-making skills.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

The annual base salary for this position in California and Washington ranges from $172,000 - $284,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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