Job details

Principal Product Manager, Customer Experience

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At WP Engine, we love our Managed WordPress hosting customers. They’ve been the bedrock of our business for over a decade. These entrepreneurial, creative and digital-first creators continue to push what’s possible online.

The more we learn about our customers, we understand they are skilled, savvy and opinionated. And when they pay us for hosting, they also want to be made aware of the value those WP Engine products bring to them and their business. Ideally, this information would be shared clearly, through easy to access digital channels. Additionally, when their next big idea strikes, they want the opportunity to try, buy, upgrade and add-on when they need - without the need for gatekeepers or middlemen.

So, there is a need to create a global, unified, self-serve platform for our customers to manage and grow their sites, and experience and purchase our products digitally on their own – at the point of inspiration in their journey – at the time of their own convenience. Hence, a product-led experience is preferred to a sales-led one. This means that we need to rethink our approach to product-led growth, from our messaging, to our trials and tiers, to our onboarding and support experiences. And we are looking for a Principal Product Manager to drive this effort.

The Day To Day:

Articulate and evangelize the transition to product-led growth
Own product activation and engagement experiences for current customers, driving activation and revenue alongside our lifecycle marketing team
Invent and drive product development that unlocks new ways to turn new customers into successful customers, and single-product customers into multi-product customers.
Design, build, and run experiments to determine the best paths and recommendations

Your Ideal Background:

8 - 10+ years of progressive experience in SaaS Product Management, including experience with product-led growth
Deeply analytical, digging into the data to understand not just what’s happening, but also what to do next
Strategic in nature, not just optimizing what we’re already doing, but inventing new approaches that we haven’t thought of yet
Technically deep, able to understand the needs and tools of WP Engine customers as well as prospects
Well versed in product-led growth, and how to use product experiences to drive new customers, increased spending, but also overall customer satisfaction

The Perks and Benefits:

Company Stock Options (Every employee is an owner in the company)
Great Health Benefits (Medical, Dental, Vision, Life Insurance)
Fertility Benefits (IVF/Fertility drug coverage)
HSA Company contribution $500 for employee / $1000 for family
401(k) with a 4% match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time (Who doesn’t like time off)
One-time $500 payment to set up your home office
4 Company Wellness Days a year
1 floating holiday
$100 monthly wellness allowance to spend on what you want
Access to free on-demand fitness classes
Free subscription to Calm
Pet Insurance
On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

#ET-1

#LI-Remote

Base Salary Range

$164,000.00 - $246,000.00

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.