Principal Site Reliability Engineer, Datastores (Hybrid)

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including 4 of the top 5 SaaS companies, 4 of the top 6 US banks and 3 of the Fortune 5. ThousandEyes is backed by Sequoia Capital, Google Ventures, Tenaya Capital and Sutter Hill Ventures, with headquarters in San Francisco, CA.

About the role

The Datastores team is focused on running our platform's mission critical datastores (think ElasticSearch, Kafka, MongoDB, MySQL, etc). The team is responsible for all aspects of our platform's datastores reliability, such as availability, performance, change management, capacity planning, monitoring and emergency response.

As a Principal Site Reliability you will focus on innovating and providing strong technical vision as well as work with the team to build reliable, scalable and highly available datastores on a constantly growing multi-region scale platform. You will partner with leaders across ThousandEyes as a datastores subject matter expert to help design the best architectures and processes, and be a role model for the Engineering team in delivery and team work.

What We're Looking For

We're looking for a reliability-focused engineering leader to focus on automation and help drive datastores operational excellence to a new level. With evergrowing volumes of data and operating at a multi-region scale this is an opportunity for you to join a team and help take the ThousandEyes platform's datastores to a new level.

Here are some of the main things we are looking for:

• Deep knowledge of datastores. You have experience building and supporting mission critical datastores, and be happy talking relational and nosql. You are able to ensure that the ThousandEyes platform's services are using the right datastores infrastructure, designed and optimized for availability, latency and performance.

• Strong technical vision. You can collaborate with and beyond the team to formulate a compelling vision for the systems the team owns. You have the communication skills to sell it and to make sure it is represented in the team's strategy and roadmap.

• Expert in reliability. This is a hands-on role, so you will be excited by the opportunity to write software, automate and build reliable systems in order to enable our datastores to scale effortlessly. Think self service. You will have many examples of successfully delivering complex systems.

• Natural collaborator. It takes a village to do anything worthwhile, and you're happy working across Engineering and Product Management to help shape the future direction of the platform's datastores.

• Effective mentor. You have a passion to up-level the team and those around you. You are open to learning as well…nobody is an expert at everything.

Required skills

• Ability to design and implement scalable and well tested solutions, with focus on datastores.

• Ability to write high quality code in Python, Go, or equivalent languages.

• Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.

• Good knowledge of cloud provider managed services (ideally AWS), and how they can be leveraged in our context.

• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.

• Strong communication and documentation skills.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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