Platform Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Platform Associate is responsible for supporting the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians. The Platform Associate works closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure and customize athena content to support these needs.

• Second-level issue management support
• Troubleshoot and correct issues
• Document, track, and take appropriate actions to close or escalate athenaOne incident-related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaOne
• Assist in the building out & maintenance of Privia’s athenaOne platform
• Routine QA of work
• Be an escalation resource for Tier 1 support
• Manage ongoing communication between multiple stakeholders effectively and timely
• Provide remote support to assist w/ EHR issues
• Maintain up-to-date knowledge of the software applications
• Help onboard Clinical IT members
• Walk through athenaOne Functionality with Care Center and Privia Staff
• Support EPCS office hours
• Support data collection related to system configuration
• Maintain up-to-date documentation
• Maintains confidentiality and complies with (HIPAA)
• Help facilitate the Clinical IT relationship with other Privia teams
• Perform other duties as assigned

• Preferred one or more years of:
• Clinical and/or managed care experience or
• EHR support
• Ticket management and support
• 1+ years of experience in a professional environment
• Knowledgeable about extended medical terminology
• Experience with data collection and document management
• Must comply with HIPAA rules and regulations
• Collaborative and able to create visible value
• A team approach to working with others, the ability to perform a variety of duties within any work-day
• Organizational skills from planning to execution of tasks and projects.
• Process-oriented with the ability to drive a project to completion
• Conflict management skills
• Ability to work in a very fast-paced and changing work environment
• Problem-solving skills with a proven track record
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client-facing skills
• Excellent organizational skills

The salary range for this role is $60,000.00-$75,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Preferred experience with profession-based telephonic or remote communication ● Must comply with all HIPAA rules and regulations 

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.