Processing Officer

Processing Officer

An exciting opportunity has arisen to assist in the processing department to further support growth of the Bank.

We are looking for dynamic team worker who is adaptable and prepared to take on challenging and varied initiatives within a rapidly developing business. Working under your own initiative and across a variety of different business areas you will have experience of delivering excellence as part of a multi-functional team whilst maintaining exceptional levels of quality, professionalism and at all times.

The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the Bank as it enters the next stage of growth.

The role requires a good level of customer service skills with an ability to:

• Take inbound and make outbound telephone calls and deal with enquiries appropriately.
• Check new account opening documentation received from Front Office teams.
• Process new and maturing Sensible Savings applications by post and online, performing the required Know your Customer (KYC) and Customer Due Diligence (CDD) checks and issuing the appropriate correspondence to customers.
• Ensure that all of the Bank’s Anti-Money Laundering, KYC and CDD requirements are met and all relevant searches are carried out.
• Create new Customer Identification Files (CIFs) and new customer accounts.
• Perform all aspects of ongoing account maintenance including the setup of customer Internet Banking and other account facilities where appropriate.
• Open, sort and distribute mail received throughout the day.
• Send customer documentations including statements and process the monthly account maintenance charges to customer accounts.
• Issue audit responses where requesting by internal or external parties.
• Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner

Who we're looking for

Essential

• Someone with previous customer service experience
  
• Someone with a keen eye for detail and accurate and timely data inputting and administration
• The ability to work under your own initiative and to strict deadlines
• Excellent customer service skills and problem solving skills
• Ability to work effectively as part of a team and to work and communicate effectively with other areas of the bank including Compliance, Risk, Settlements and Relationship Management Team.

Desirable

• Someone with a degree
• Someone from a banking background or office environment

Benefits

• Hybrid Working
• Bonus Scheme
• Training and Development Opportunities
• Employee Assistance Program
• Mentoring Scheme
• Company Events & Awards
• Discounted Gym Membership

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd.