Director of Account Management

ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance. 

We are looking for a highly skilled, dynamic, and strategic Director of Account Management to lead our account management team. The ideal candidate will have a strong background in account management, exceptional leadership abilities, and a proven track record of driving customer success and satisfaction. This role is critical in ensuring our clients achieve their desired outcomes while maximizing the value they derive from ProcessUnity's solutions. 

• Guide, mentor, and grow a high-performing account management team, fostering a culture of collaboration, innovation, and continuous improvement 
• Set clear goals, performance metrics, and personalized career development plans for your team, ensuring alignment with broader business objectives 
• Serve as the primary point of contact for key accounts, cultivating deep, long-term relationships that drive mutual success and position you as a trusted advisor 
• Oversee the creation and execution of strategic account plans, ensuring they align with clients’ objectives and ProcessUnity’s offerings 
• Drive customer satisfaction and prioritize consumer retention through proactive engagement, swift issue resolution, and regular business reviews that add value 
• Develop and execute strategies to grow business revenue by identifying opportunities for upselling and cross-selling ProcessUnity’s solutions to existing clients 
• Lead the negotiation of commercial agreements, ensuring mutually beneficial terms that support long-term partnerships 
• Regularly communicate the progress of initiatives and account health to stakeholders, ensuring transparency and alignment 
• Collaborate with the Sales team to identify and develop new business opportunities within existing client accounts 
• Identify areas for improvement in account management practices to meet sales quotas and drive efficiency 
• Analyze performance metrics and KPIs to drive strategic decisions and continuous improvement 
• Lead individual account managers, providing coaching, feedback, and professional development opportunities to ensure team success 
• Work closely with Sales, Product, Customer Success, and Support teams to ensure a seamless approach to account management and service delivery 
• Implement best practices and streamlined processes to enhance the efficiency and effectiveness of the account management function 
• Communicate client needs and insights to internal teams, driving product enhancements and service improvements that elevate the client experience 

• Bachelor's degree in business, Management, or a related field. An advanced degree or relevant certifications (e.g., PMP, CSM) are a plus 
• 8-10 years of experience in account management, including 3-5 years in a leadership role 
• Demonstrated success in managing and expanding key accounts, achieving revenue targets, and driving customer success. 
• Strong leadership abilities with a talent for coaching and developing high-performing teams 
• Excellent communication, negotiation, and interpersonal skills. 
• Data-driven mindset with the ability to analyze metrics and drive strategic decisions 
• Experience in the risk management or compliance industry is a plus 

Base Salary Range: $130,000 - $170,000 depending on experience 

OTC Range- $130,000 - $170,000 depending on experience 

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com.