Job details

Product Analyst (1574)

About SugarCRM

Thank you for taking a look at this career opportunity! This is a direct employment position available only in Romania. If you feel you are a fit, please apply by uploading your CV in English. Thank you!

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

We are seeking a talented and analytical Product Analyst to join our software development team. As a Product Analyst, you will play a crucial role in driving data-informed decision-making and optimizing the performance and user experience of our products. You will work closely with cross-functional teams, including product managers, designers, and developers, to gather and analyze data, identify areas for improvement, and implement changes that enhance our products.

Responsibilities:

Collect, analyze, and interpret large and varied data sets related to product usage, customer behavior, and market trends
Utilize analytics tools to measure and track product performance metrics, such as user engagement, conversion rates, and customer satisfaction
Identify opportunities for product improvement and optimization based on data insights
Conduct A/B testing and user research to validate hypotheses and drive data-driven decision-making
Create and maintain dashboards and visualizations to present data and insights to stakeholders
Collaborate with cross-functional teams to implement changes and enhancements to the product
Work with product managers to define and prioritize key performance indicators (KPIs) for product success
Monitor and report on the performance of new features and product releases
Stay up-to-date with industry trends and best practices in product analysis and user experience

Requirements:

Bachelor's degree in a relevant field (such as Computer Science, Business Analytics, or Statistics)
Proven 3+ years of experience as a Product Analyst or similar role in a software development environment
Strong analytical and problem-solving skills with the ability to derive insights from complex data sets
Proficiency in using analytics tools such as Pendo, Mixpanel, Amplitude, or similar platforms
Experience with A/B testing methodologies and tools
Familiarity with SQL and ability to write and execute queries for data extraction and analysis
Excellent communication and presentation skills to effectively convey data-driven insights to non-technical stakeholders
Strong attention to detail and ability to work independently and prioritize tasks effectively
Knowledge of product management methodologies and user experience principles is a plus
Portfolio or provided work samples that showcase your analytical capabilities and data-driven decisionmaking

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

Private medical insurance including basic check-up, hospitalization, and vital care
Vision exam and discounted glasses every year
Meal tickets 30 RON/working day
Gift tickets 300 RON/ Easter & Christmas
Cultural tickets 170 RON/month
Health & Wellness reimbursement
Football Team (only in Craiova)
Peer to peer recognition program
Professional development reimbursement program

- Educational Resources - Career & Personal Development Program

Travel discounts
Birthday day off
Extra days off when public holidays fall on weekend days
We are a merit-based company with many opportunities to learn, excel and grow your career!

#LI-Remote

SugarCRM Glassdoor Company Review

3.8