Product Delivery Manager - IAM Operations

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Team Overview:
The team's Product Delivery Managers (PDM) is responsible for the success, execution and quality of our Technology division (TECH) Identity & Access Management (IAM) Operations team. This role will have significant operational, tactical, customer service, and people leadership responsibilities.

As a Production Delivery Manager, you will lead procedural, resource, priority, and technical changes in order to meet the ever-growing access needs of the firm. This is accomplished using a mixture of IGA tools, vendor-supplied tools (for disconnected applications), utilities, and procedures.

In addition to managing the day-to-day workload, this PDM will also have people leadership responsibilities for the team members.

What You'll Do:
In the product delivery management portion of the role, this leader will be responsible for:

• Provide guidance on best practices related to the setup of Joiners, Movers, and Leavers
• Building strong partnerships with the other IAM Product Delivery Managers, as well as key partners such as HR and Helpdesk areas
• Removing obstacles and coordinating resources to continually increase team throughput, predictability, and quality
• Setting of product team success measures (e.g. SLAs/KPIs) to deliver the right value to our clients
• Deep understanding of the product team’s processes, priorities, and technologies while representing these aspects to all levels of Technology leadership
• Representation to ensure firm and division processes are followed and risk is reduced by the product team (e.g., compliance change management, information security, etc.)

In the people leadership portion of this role, this leader will be responsible for:

• Coach and mentor each team member through observation and timely feedback
• Identification of key team positions and develop ready-now successors
• Develop and execute on-going improvements for processes related to the team (e.g., resource management and support processes).
• Lead by example, demonstrating firm values

What Experience You'll Need:

• Bachelor's degree required or related work experience
• Minimum of 5 years of experience directly related to Information Systems technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred
• Demonstrated knowledge of service-oriented, operational activities

What Could Set You Apart:

• Practical understanding of agile Kanban principles and values preferred
• Financial Services or other regulated environment experience and/or industry license(s) preferred

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: