Product Manager, Fraud & Payments

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Accertify is the trusted partner to the world’s leading eCommerce brands. We help our clients grow revenue and protect against loss with industry-leading fraud prevention and digital identity offerings. When you join Accertify, you become part of the digital solution to enable legitimate e-Commerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust, and a career you can trust.
Accertify is a wholly owned subsidiary of American Express-which means our team has access to the amazing perks and benefits offered by our parent company. We are proud to be #TeamAmex and #TeamAccertify.

How will you make an impact in this role?

The Product Manager will have a key role in working extensively with clients and cross-functional teams to successfully prioritize features and develop the products that ensure our customer’s success. This individual will be responsible for the product management of Accertify’s core platform, focusing on machine learning and reporting capabilities.

Essential Duties and Responsibilities:

• Partner with engineering and design to define user stories, guide product definition, and conduct user testing.
• Work closely with the Accertify Decision Sciences team to identify new patterns to help strengthen our machine learning models.
• Management of several projects aligned with our product strategy/roadmap.
• Coordination across teams to launch products and features, managing in-market products post-launch.
• Conducting research and competitive intelligence to identify and capitalize on market opportunities.
• Development of technical requirements and specifications.
• Coordinating with marketing, sales, and partnership teams to develop sound distribution strategies.
• Research, develop, coordinate, and implement product strategy, align this strategy with marketing efforts, and ensure all operating teams are instructed on new product offers and go-to-market strategies.
• Researching areas for new potential revenue streams.
• Ensuring proper internal and external product documentation
• Tracking key product metrics and creating internal measurement dashboards
• Prioritizing backlog of requests and suggestions
• Partner with clients and prospects to identify challenges and demonstrate how our solution(s) can help solve them.

Minimum Qualifications

• At least 3 years of product management experience in B2B software development e.g., SaaS solutions
• Experience in bringing a B2B solution/product to market.
• Strong leadership and interpersonal skills, building and maintaining strong relationships with clients and project stakeholders.
• Ability to work collaboratively with others and navigate complex decision-making.
• Ability to collaborate well with engineers, designers, and business partners.
• Well-versed in writing Business Requirement Documentation in JIRA/Confluence.
• Outstanding communication, presentation, and time management skills.
• Experienced in presenting information to audiences of varying sizes and backgrounds.
• Solid entrepreneurial mindset and comfort with ambiguity and rapid change.
• Self-starter, comfortable leading change and getting things done.
• Ability to travel less than 10%
• Fraud/risk/e-commerce payments experience is desired.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $110,000.00 to $170,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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