Product Manager, Marketplace Quality (Trust and Safety)

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Trust & Safety team's mission is to be the world's most trusted work marketplace. Our Marketplace Quality team supports this mission through the implementation of policies and products that ensure we maintain a credible and safe work marketplace.

As a Marketplace Quality Product Manager, you'll build products and introduce experiences designed to shape customer behavior, reduce circumvention and enforce rules for platform content.

Your Responsibilities:

• Partner with our Research and Experience Design teams to understand the motivations behind circumvention as part of developing educational tools and programs aimed at changing this behavior.
• Partner with our Customer Support and Policy teams to better understand the circumstances under which we find users circumventing, and assess our current policy and product solutions for gaps.
• Partner with our Scam Prevention team to identify opportunities to collaborate on product solutions that can overlap to reduce both scam and circumvention activity.
• Develop a strategic, multi-layered product roadmap for 2023 and beyond aimed at eliminating circumvention and improving trust in the marketplace.
• Define metrics for ensuring accountability and measurable results as part of improving the health of the marketplace.

What it takes to catch our eye:

• At least 2 years prior experience as a product manager within a trust & safety, fraud, or risk management team.
• Prior experience as a product manager in an online marketplace.
• Experience working with analysts & machine learning experts to develop both rules-based detection and machine learning models.
• Experience working with marketplace policy managers in developing enforcement strategies that change user behavior.
• Experience developing behavior changing, in-product education.
• Experience designing sound risk management experiences that stop bad actors with minimal impact to healthy growth.
• Curiosity and an eye for anomaly detection and spotting trends.
• Creativity and a desire to try new things to learn.
• Effective at delivering sound product solutions in both quantitative areas, and areas with no data and limited known information.
• Comfortable adapting to evolving goals and priorities.

The annual base salary for this position in California and Washington ranges from $124,000 - $207,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.