Job details

Product Operations Manager

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What we’re looking for:
The Product Operations Manager - Technology owns the Product Operations technology stack, including implementation, uptime, integration, optimization, and usage. This role will leverage the product development infrastructure (people, processes, and technology) to drive software development life cycle efficiencies. The Product Operations Manager - Technology will report to the VP, AI and Product Operations and work closely with Product, UX, QA, Engineering, IT, and Business Systems to plan, prioritize, optimize, and execute technical strategies across internal teams and the customer lifecycle.

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Primary Areas of Responsibility

Own and manage the product operations technology stack, including but not limited to SDLC automation, roadmap tools, analytics, and other product development tools.
Develop and implement product technology strategies that align with overall product and engineering goals and business objectives.
Work with internal stakeholders to identify and evaluate new technology solutions to drive efficiency for internal teams and enhance the customer experience.
Collaborate with cross-functional teams, including Product, UX, QA, Engineering, Security, IT, Business Systems, and customer-facing teams, to ensure the product technology stack is integrated with other systems and processes to support data-driven decision-making.
Monitor product technology performance and usage metrics to identify areas for improvement and optimization.
- Ensure/monitor system uptime, and help establish/follow downtime processes.
- Appropriately escalate and communicate technical and operational issues that affect the extended org.
Provide training and support to the product development team on the effective use of product technology tools.
Manage relationships with vendors and technology partners, negotiating contracts and agreements alongside Procurement to ensure favorable terms and conditions.
Maintain and radiate a passion for innovation, keeping on top of current best practices and implementing them to improve software development life cycle performance.

Qualifications

TEAMWORK.
Works in concert with others toward shared goals. Exhibits cooperativeness; participates in and supports effective conflict resolution; collaborates cross-functionally.

COMMUNICATION.
Ensures that communication channels are open and that information and ideas flow in all appropriate directions; listens, asks for, and uses input; shares information appropriately and openly.

EMPATHY.
Identifies the perspectives of internal and external clients.

STRATEGIC THINKING.
Plays out alternative scenarios in the future, applying them to business and financial goals.

EXCELLENCE ORIENTATION.
Strives to be the best that one can be and maximizes one's potential in helping AppFolio succeed; exhibits resilience, persistence, tenacity, and a continuous improvement mindset; is goal oriented with very high standards for quality work.

ACCOUNTABILITY.
Holds self-accountable for keeping commitments and delivering the best possible performance; attention to detail; gets involved and participates through resolution; assumes responsibility.

AUTHENTICITY.
Show a genuine, accessible, and caring side that builds trust, mutual support, and credibility; listens, exhibits humility, and gauges the approachability of others; maintains composure; can be respectful and straightforward with others; develops trusting relationships.

INNOVATION.
Participates in and supports an environment conducive to innovation and new ways of doing things; exhibits curiosity and open-mindedness, willingness to take risks; suggests new ideas.

INFLUENCE.
Effectively impact and shape the opinions, decisions, and behaviors of others to achieve a common goal by leveraging personal credibility, persuasive communication, and interpersonal skills.

Must haves:

5+ years of related product operations/technical experience helping manage, implement, configure, and optimize several technological platforms in concert with high-level strategies

BS degree (Engineering, MIS / IT / CS) or equivalent working experience.
Advanced experience with Software Development Life Cycle tools
Experience with any of the following platforms would be highly desirable:

Atlassian products like Trello & JIRA
SalesForce
Github
CircleCi
Intercom
Coda
Roadmunk
Pendo
UserVoice

Ability to manage multiple projects at the same time in a fast-paced environment.
Resilient and adaptive in challenging situations.
Keen ability to create processes and drive efficiency.
Ability to assimilate complex concepts and articulate business value.
Exceptional organizational skills and attention to detail with a high level of accuracy.
Excellent writer and communicator (in both written and verbal form)

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $108,000 -$162,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to: