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Product Operations Manager

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values (the guiding principles that reflect our view on what's important and what's right): In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

The Product Operations Manager plays a critical role within the Product organization and acts as a liaison between Product and Customer Success Operations, including external stakeholders. The Product Operations Manager is responsible for troubleshooting user issues related to integrations, including but not limited to: application to application integrations, services, internal and external API, file transfer, and JQL and SQL queries. Primary responsibilities will include troubleshooting existing integrations and providing technical support to the Integrations Product and Integrations Development team.

What you get to do every day

  • Actively triage and troubleshoot incoming requests from cross-functional partners.
  • Monitor & identify key problem areas that are impacted by the new and existing product launches, and scope out possible solutions to address any issues.
  • Ad-hoc querying and analysis in SQL reporting environment to understand product integrations task behavior.
  • Embody "Voice of Customer" by working with cross-functional partners to surface key insights and inform product development teams.
  • Collaborate between product and client-facing teams.
  • Be a force multiplier through clear communication skills and develop comprehensive system and automation and product user documentation.

What you bring to the role

  • 2-4 years of experience in product operations, product management, finance, or an operational role that worked closely with product and engineering.
  • Self-starter with the ability to multitask, prioritize, and work independently.
  • Agile and quick to grasp technical concepts.
  • Strategic thinker with a logical and problem-solving mindset and excellent written and oral communication skills.
  • Working knowledge of SQL, JQL, Excel, Github, RESTful APIs (e.g., Postman, Insomnia, etc.), Cloud Monitoring Services (e.g., Datadog, AWS, Retool, etc.), Github, SFTP file transfer, OAuth 2.0, Identity and Access Management (IAM), Salesforce, and able to read and understand API documentation/code.
  • Process-oriented and strong organizational skills.
  • Proven ability to collaborate cross-functionally.
  • Profound empathy for customers and a willingness to advocate for them.
  • Bias for action with a high standard of attention to detail and follow through.
  • Ability to utilize and pull from multiple data sources to analyze, troubleshoot, and provide recommendations to the Product team.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It's an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Compensation - The salary range for this role is between $87,000 - $120,000. This information reflects a base salary range for this position based on current market data, and may vary by location. Exact compensation will be determined by the candidates' skills, experience, and other relevant factors. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits -

  • A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation.
  • Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%.
  • Generous PTO and parental leave policies.
  • Monthly work from home stipend; annual wellness stipend.
  • Employee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech.
  • Fun online and regional events and celebrations and department and company-wide offsites.
  • The vast majority of our positions can be 100% remote.

About Human Interest:

We're a high-growth, Series D-funded company that's changing the retirement industry. Named one of America's Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we've raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company's security policies and Code of Ethics.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures

We believe that everyone deserves access to a secure financial future. Human Interest offers the easiest and most affordable 401(k) retirement plan for the modern workforce. We empower all businesses, no matter their size, to safeguard the finan...

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