Product Operations Manager - Real World Evidence - job 1 of 2

We're looking for a Product Operations Manager to join our Real World Evidence team to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you will join our Syndicated Technologies team. This cross-functional team of product managers, engineers, and clinical experts is responsible for our flagship oncology research product, our “Enhanced Data Marts” (aka EDMs). Broadly, the team’s mission is to build and deliver large real-world evidence datasets to empower our life science partners to deliver better cancer treatments more quickly and cost effectively.

The state of oncology is rapidly evolving. That’s great for cancer patients, and means it’s up to us to ensure our datasets stay up to date. Your top responsibility will be to drive customer satisfaction by coordinating with our cross functional teams to (1) deliver our monthly dataset refreshes, and (2) identify and deliver the updates to those datasets that are most important to our customers. You will work closely with our data engineering and clinical teams to execute on the changes, and coordinate closely with a variety of teams to communicate updates, manage dependencies, and proactively address roadblocks. In addition you’ll:

• Create project timelines, and be accountable for hitting the defined milestones
• Manage team capacity and budget, working to maximize the impact we can have for our customers with finite resources
• Document meeting notes, decisions, and action items; and publish to the appropriate stakeholders
• Lead weekly status meetings on projects to communicate updates and risks to stakeholders
• Own risk mitigation as risks are identified
• Work closely with our external-facing commercial teams to ensure our customers understand the changes that are being made, and how it impacts them
• Partner with our platform teams to identify opportunities for operational improvement through additional tooling
• Manage and communicate the current enhancement roadmap internally, ensuring critical contingencies are flagged and resourced appropriately by cross-functional teams 
• Help scope changes to data model to keep up with the oncology treatment landscape (e.g. adding detailed information about newly available treatments)
• Manage and prioritize feature requests including product functionality and technical infrastructure improvements

Who You Are

You're a self-starter with 3+ years of project management and/or product operations experience, and sound strategic and operationally-oriented thinking. You are a team player with experience leading teams of people who you do not directly manage. You’re excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

• You have a Bachelor’s Degree
• You have at least 3 years of project management and/or operations experience 
• You have excellent communication, organizational, and analytical skills 
• You have the ability to effectively identify what’s important and prioritize competing workstreams
• You have an entrepreneurial mindset and demonstrated ability to deliver results
• You are able to work cross-functionally in a matrixed organization, with particular skill in managing and negotiating with internal stakeholders to drive maximum efficiency
• You are able to intake diverse inputs and opinions and align stakeholders on a path forward
• You are highly adaptable to new challenges and able to flex seamlessly between high-level strategy and execution work required

Extra Credit

• Experience working with tools like Jira, ProductBoard, and/or Wrike
• Experience working with data-as-a-product
• Experience working within healthcare industry
• Basic knowledge of SQL to query our data directly
• Project management certification (PMP, CAPM, CSM, etc)

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

• Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
• Career coaching opportunities
• Hackathons for all employees (not just our engineers!)
• Professional development benefit for attending conferences, industry events and external courses
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave (16 weeks for either parent)
• Back-up child care
• Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible.