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Product Owner

Why Work Here?
Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/
Benefits
USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.
A Multicultural Team
We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.
To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.
USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Working in a creative and fast-paced environment, the Product Owner will serve as a champion for software products we deliver to internal and external stakeholders. The Product Owner will act as the interface between the business and IT development teams working to solve business challenges through technology, while ensuring the product provides maximum value to the user through collaboration and alignment on the product vision. The Product Owner will be involved in all phases of the project including requirements elicitation and gathering, option analysis, prioritization and software implementation. You will apply advanced analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance business objectives. The Product Owner will work closely with the management and development team to manage constraints, resolve critical problems, and maintain oversight of IT development, testing and implementation of new systems.

Responsibilities
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Working in a creative and fast-paced environment, the Product Owner responsibilities will include the following:
  • Understands and assists Product Manager with development of a Product Vision; uses Product Vision as guide to create product roadmaps for Scrum development effort.
  • Defines product use cases, processes and requirements based on customer input and feedback, and assessment of existing workflow; considers internal and external business needs as well as regulatory impacts.
  • Engages with internal and external stakeholders to understand business needs.
  • Works with business teams to prioritize demand for IT ensuring the solutions developed support the business units in achieving their strategic and tactical objectives
  • Coordinates with business operations by exercising oversight, applying risk/value techniques and business analysis expertise to understand project architecture and components, shape initial project requests, and assist with the formulation of high-level product roadmap.
  • Supports the collection of product requirements by working with the business SMEs, BSAs, and the IT development team.
  • Identifies and provides mitigation plans for risks, concerns and resource constraints for review with appropriate stakeholders
  • Facilitates user acceptance testing results, including coordination with internal and external stakeholders.
  • Creates, maintains, and prioritizes the product backlog and acceptance criteria.
  • Develops and maintains a thorough knowledge of as-is and to-be business processes supported by software systems/products.
  • Uses both lightweight and complex analysis techniques to elicit and communicate requirements.
  • Work with BSAs to define, elaborate and groom user stories with the IT development team.
  • Leads and manages requirements reviews, design reviews, and change control activities.
  • Works as part of Agile Development Team, conducts and effectively participates in sprint planning, task estimates, task sequencing, task assignments, sprint reviews and retrospectives.
  • Develop, revise and enhance processes and procedures related to requirements definition and documentation, solution testing and service delivery.
  • Acts as the SME for necessary program system.
  • Provides technical leadership and guidance to business systems analysts
  • Coordinate IV&V with PMO vendors, participate in UAT and iterative feedback with customers.
  • Identify and analyze product metrics and customer feedback to recommend improvements.
  • Ensure IV&V functions with PMO vendors regarding major IT projects.
  • Supports management in quality control of deliverables from business systems analysts
  • Works closely with USAC’s IT security team to manage and mitigate/remediate issues and risk.
  • Presents product concepts to senior management and acquires buy-in.
  • Other duties as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Universal Services programs.
  • Bachelor Degree and/or relevant technical training and certifications.
  • Five (5) to Seven (7) years of directly related experience.
  • Three (3) to Four (4) years of management or internal operational/technical leadership experience.
  • One (1) to Two (2) years of business leadership experience
  • Experience working with development teams and serving as the liaison between the business and IT.
  • Five (5) to Seven (7) years of demonstrated experience with increasingly complex system analysis projects, and various requirements gathering techniques and methodologies
  • Two (2) to Three (3) years of experience developing user stories on business and system requirements, defining and elaborating user stories with validation and acceptance criteria, and experience with Scrum and/or other Agile development frameworks.
  • Experience with JIRA and Confluence.
  • Experience in presenting product concepts to senior management and acquiring buy-in.
  • Experience with agile framework, values, and principles.
  • Experience Querying and analyzing data using SQL
  • Experience working with UX and wireframe
  • Experience with User Journey Mapping
  • Experience with Google Analytics
  • Experience with collaboration tools like Lucidchart and Lucidspark

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. This is largely a sedentary role; however, the employee may occasionally be required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC
are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.
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CEO of Universal Service Administrative Company
Universal Service Administrative Company CEO photo
Radha Sekar
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The Universal Service Administrative Company is dedicated to achieving universal service. This important principle suggests that everyone in the U.S. deserves accessible, affordable, and pervasive high-speed connectivity.

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DATE POSTED
August 4, 2023

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