Job details

Product Specialist

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Product Specialist

Job Function Summary

Manages the strategy, road map, feature definition and operation for assigned product(s).

Key Job Information

Requires in-depth knowledge and experience.
Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions.
Works independently; receives minimal guidance.
Acts as a resource for colleagues with less experience.

Key Responsibilities

Market Knowledge and Product Analysis Serves as expert in the target market and responds to changing market demands; completes comprehensive competitive and market analysis to appropriately position assigned products; maintains market knowledge through key trade publications and participation in trade organizations and meetings/trade shows for target segment.

Product Strategies Develops innovative, creative, and cost-effective strategies that drive the success of assigned products; ensures vision and strategy are aligned to corporate strategy; serves as the expert for assigned products in product portfolio; champions the features and benefits of assigned products in product portfolio; participates in determining best uses of company resources for program goals.

Product Performance and Evaluation Tracks program/product performance and analyzes promotion/channel effectiveness; identifies and evaluates potential product enhancements or extensions; documents and reports on findings; determines how to use data to make product enhancements; recommends changes to incorporate in future efforts.

Product Life Cycle Management Manages the life cycle of products through the growth, maturity, and decline/discontinue stages and determines trajectory of assigned product lines; project manages enhancement development and implementation; expands program participation among customers.

Internal Collaboration Collaborates with stakeholder departments to execute product strategies, identifies customer profiles, awareness, and satisfaction, drawing promotion lists and planning promotions.

Customer Experience Designs and implements customer service processes and procedures to ensure high-quality customer experiences; may support customers who have questions or challenges with products or tools associated with the product; determines product changes that increase customer satisfaction.

Policy Planning and Development Provides input into policies, practices and procedures related to new products and services.

External Relations and Communication Represents PGE on committees related to assigned products; establishes and maintains relations with industry organizations such as Energy Trust or Green Mountain Energy to jointly plan promotions and evaluate completed promotions; communicates with trade organizations to identify developments and ensure PGE is on the forefront of marketing opportunities.

Education/Experience/Certifications

Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Typically, five or more years in product management, an electric utility, marketing, project management or related field.
Requires a valid drivers license and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Intermediate knowledge of product management principles, theories, processes, and practices, including product life cycle management and continuous improvement.
Intermediate knowledge of the features, functionality and benefits of products and services of an electrical utility.
Intermediate skills in researching and analyzing market data and trends, including competitive offerings, and responding to changing demands.
Intermediate skills in understanding customer needs and challenges to effectively demonstrate product benefits and solutions.
Intermediate skills in developing product strategies and plans, product budget management, and forecasting product growth.
Working knowledge of finance, economic and accounting principles.
Intermediate skills in developing and administering contracts and in coordinating requests for information (RFI).
Intermediate knowledge of tariffs and rate structure.
Intermediate knowledge of advertising/communication channels.

General Competencies

Intermediate analytical thinking skills.
Intermediate business acumen.
Intermediate creativity and innovation skills.
Intermediate influence skills.
Advanced collaboration skills.
Intermediate negotiation skills.
Intermediate organization and prioritization skills.
Intermediate presentation and facilitation skills.
Intermediate problem-solving skills.
Intermediate written and oral communication skills.

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers, and others within the organization.
Demonstrates sound memory.
Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
Ability to work shift schedule.
Ability to work on-call schedule.

Physical Capabilities

Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling: Up to 50 lb
Carrying: Up to 50 lb
Unstable surfaces requiring balance (i.e., moving equipment, boats):
- Stairs (over 10 steps)

Environment - Indoor/Outdoor

Office
Plant
Field

#LI-CU1

Compensation Range:

$85,500.00 - $142,500.00

In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click

here

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting

talentacquisition@pgn.com

or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at

dei@pgn.com

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

Portland General Electric Glassdoor Company Review

3.7

Portland General Electric DE&I Review

No rating

CEO of Portland General Electric

Maria Pope

Approve of CEO

By Portland General Electric

We’ve got an Oregon kind of energy At PGE, our work involves dreaming about, planning for and creating a smarter, cleaner, more enduring Oregon. It’s core to our DNA and we haven’t stopped since we started in 1889. There’s no denying climate cha...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Portland, OR

DATE POSTED

June 8, 2023