Product Support Analyst I

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Product Analyst

Summary:

Product Analysts bridge the gap between Product and cross-functional partners by handling complex escalations and evaluating the usability of our products.

To do this, a Product Analyst must interface with the support team, the product team, and our customers to thoroughly analyze issues in order to determine the root cause and the best course of action, and will then work with impacted teams to execute on that resolution.

As one of the primary customer-facing contacts, the Product Analyst bears a significant responsibility to ensure a positive client experience through delivering a desirable product.

The best candidate will be a critical and logical thinker, proficient with technology, adept at problem-solving and communication, who is well organized and can handle multiple projects at once.

Responsibilities will include, but are not limited to:

Escalation Triage

Product Management

Client Communication

Stakeholder Communication

Job Details:

Knowledge/Skills/Abilities:

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.