Job details

Product Support Consultant - job 2 of 2

Nuance Communications, Inc., a Microsoft company is seeking a talented and motivated Application Consultant who loves to travel. This position is with our Professional Services Group. We are looking for someone who wants to be part of revolutionizing the healthcare industry through leading edge AI based innovations of Diagnostic/Radiology software. You are a highly driven, disciplined and an outside-the-box professional with an entrepreneurial mindset who wants to work for a highly dynamic global leader and powerhouse in cloud-based AI innovations. You are focused, disciplined, autonomous, collaborative, and passionate about helping our clients. The successful candidate will have strong troubleshooting and analytical skills.

Principal duties and responsibilities:

Responsible for functional and technical on-site, remote, classroom training to customers. Provides customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.
Provides ongoing product functional and technical training with live customers as needed. Identifies, recommends, and implements system configuration recommendations and performs on-site and remote system set-ups and configurations.
Possesses depth and breadth of product knowledge.
Able to resolve product hardware and software application problems via on-site/telephone with customer, both verbally and through remote communication packages.

Resolve customer’s application questions or problems in the areas of system configuration/setup, and product functionality. This includes referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting.
Completes data entry requirements.
Provides written analysis of all customer interactions outlining customer’s issues, concerns, successes, and forwards to internal Nuance team consisting of Project Manager/Implementation Consultant, Implementation Services Manager, sales, support, and posts in appropriate Nuance web site.
Maintains up-to-date knowledge for all defined core products as defined for this level and assigned specialized products.

Qualifications:

Education: bachelor’s degree with related relevant application consulting and training experience with advanced technical knowledge or equivalent work experience.

Minimum years of work experience: 3-5

Required skills:

Able to resolve product/software problems utilizing technical support services, when necessary, via on-site, telephone, both verbally and through remote communication.
Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required.
Advanced knowledge of PC, software, hardware, and operating system skills for training, testing, and troubleshooting required.
Core Technologies MS OS, MS Office, PC Advanced Literacy,
Self-Starter, Drive for results, Very organized, Critical Thinker

Travel: Role requires extensive and consistent travel to client sites throughout the US, Canada with possible international travel as well.

Preferred Skills:

Training and Technical Certifications preferred.
Healthcare background preferred.
Nuance product knowledge of PowerScribe, PowerShare, Speech recognition products or any other healthcare software EMR products.
Radiology, PACS workflow experience preferred.

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by

law

or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

By Nuance

Nuance Communications, Inc. (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language to incre...

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INDUSTRY

Computer Hardware Development

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Burlington, MA

DATE POSTED

June 4, 2023