Program Coordinator, Student Basic Needs Support Program

Department: Financial Aid Admin

Location: District Administration

Reports To: VP Access & Completion

Recruitment Type: External/Internal

Requisition ID: req4075

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: Standard College Hours

Number of Openings: 1

Job Description:

SUMMARY

Oversees the Basic Needs for Postsecondary Students Program grant by ensuring students receive the assistance needed to remain focused on their studies rather than the stresses stemming from not having access to food pantries, affordable housing and transportation, access to healthcare services, child care services or technology.

ESSENTIAL FUNCTIONS

• 
  Serves as the Budget Unit Leader for the Basic Needs for Postsecondary Students Program Grant.
• Oversees the program/project staff comprised of Benefits Navigator(s) to assist students in identifying public benefits and programs at the federal, state and local level
• Compiles reports to track effectiveness and efficiency of program
• Constructs and chairs a committee of resource providers to ensure students have access to the services and resources needed to accel in their field of study
• Investigates areas of opportunity within program and strives to implement industry best practices
• Fosters a welcoming and supportive environment that destigmatizes asking for help and assistance is given without judgement
• Partners with Benefits Navigators, faculty, staff and other community stakeholders to refine the program practices.
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate’s degree in a related field
  • Significant related experience may substitute for education
• Prior experience developing and monitoring grant programs
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

• Demonstrated experience forecasting, planning, maintaining, preparing and monitoring a business area’s budget
• Demonstrated experience leading and guiding the work of others
• Demonstrated ability in working with people on sensitive and highly personal information
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to identify needs and find/provide solutions
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Ability to effectively complete work assignments independently
• Demonstrated experience making sound decisions that affect a work unit of team
• Possess excellent organizational and program management skills including team management and relationship building
• Demonstrated commitment to cultural diversity
• Intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Possess personal communication and relationship building skills, including listening, oral and written communications; and ability to gather and share ideas among diverse groups
• Possess innovative networking skills
• Possess excellent planning, organizing and problem-solving skills
• Ability to work effectively in a dynamic and changing work environment requiring flexibility, teamwork and results orientation
• Ability to effectively complete work assignments independently
• Sensitivity to respond appropriately to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Adaptability

VERY IMPORTANT COMPETENCIES

• Quality of Work
• Collaboration

IMPORTANT COMPETNCIES

• Continuous Improvement
• Time Utilization

PERFERRED QUALIFICATIONS
(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

• Master’s Degree in Higher Education, Public Administration, or a related field
• Five years of relevant work experience and demonstrated success in community relations and project management

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.