Program Management 2

Job Description

About the Opportunity

Epsilon's Program Management Team is seeking a Program Manager 2 who will support Automotive marketing efforts for Epsilon's OEM Products. The PM2 will primarily focus on managing relationships with engineering team members, analysts, and Client Services team(s) with the goal of driving system enhancements and developing marketable outputs.

Additionally, this role offers the opportunity to further develop Program Management skills, while working with OEM Program Team in a collaborative team environment. This role provides a motivated/fast learner that is interested in a marketing career, with an excellent foundation in Program Management.

Essential Functions

• Ensures that prioritized OEM/Product requests move through the Portfolio Kanban
• Responsible for identifying OEM/Product needs
• Gathers Account/Sales/Customer feedback to enhance existing product(s) or product line(s)
• Defines Minimal Viable Product for OEM/Product requests and prioritizes features
• Develops and maintains the OEM Roadmap that reflects committed, forecasted & backlogged Initiatives
• Work with Clients/3rd party vendors as needed to gather requirements & facilitate project needs
• Creates & manages OEM program Lean Business Cases from inception through approval
• Create & manage OEM program Initiatives from inception (Initiative & Feature creation and User Story review) through implementation (deployment & release)
• Attend Client Services/Client meetings as needed to support program
• Attend Program/Product Management strategy & collaboration meetings
• Identifies, evaluates, and recommends marketing opportunities consistent with product line objectives
• Assist in prioritization of initiatives at the OEM program and overall project levels
• Maintains current status of customer requirements for existing and future products
• Ensure accuracy of OEM program backlog & parking lot information
• Review program documentation, such as master data, coupon library, work items, test data, etc.
• Communicates customer feedback to engineering to enhance existing program(s) or product line(s)
• Collects and tracks data
• Assist Program/Product Support with Dealer/Client Services/Program Headquarters issue resolution
• Assist Client Services with OEM program collateral materials, such as enrollment forms, user guides, etc.
• Attend Program/Product training; resource for Level 1 team members
• Supports day to day operations of OEM in coordination with Dealer Services and Production Support

Knowledge & Skills

• Knowledgeable on functionality &/or enhancements of products & services to improve retention/dealer satisfaction
• Able to apply concepts for feasibility and data availability
• Able to analyze reports for analysis and Ad Hoc requests
• Ability to function in both a self-motivated and team environment
• Ability to prioritize work, and shift priorities as needed to meet aggressive deadlines and milestones
• Ability to support small fast-moving projects as well as large multi-team dependent projects
• Able to support larger projects underway
• Excellent communication (written and verbal), interpersonal, organization, leadership and customer service skills are required
• Basic marketing industry knowledge

Technical Requirements

• Experience working with Microsoft products, such as Teams, Excel, SharePoint and PowerPoint.
• Experience working with Team Foundation Server (TFS) & Confluence a plus.

Preferred Qualifications

• Understanding of Scrum/Agile methodologies

Experience

• Requires 2yrs of related experience

Education

• Associate or Bachelor's degree preferred

Salary Range: $62k - $85k

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

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