Process Consultant Lead

Join Forbes’ 2024 Best Employer for Diversity!As a Process Consultant Lead for Progressive's Fleet and Specialty Programs (FSP), you’ll establish new processes and find opportunities to continuously improve existing processes across the organization, through your collaboration with business partners in various functional areas such as underwriting, product management, and accounting. Your initial primary focus will be our Workers’ Compensation product where you will assist with the roll-out and operational maturity of our new Policy and Billing system and processes. You’ll also support critical Merger & Acquisition integration projects and enterprise-wide initiatives. Additionally, you'll work on various projects that support the FSP growth, profitability, and operational efficiency agenda.This is a remote position with some travel required to Cleveland, OH and/or Carmel, IN during the year (approximately 2-4 times per year)Must Have Qualifications• High School Diploma/GED equivalent or higher and a minimum of 10 years experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)• {OR} Bachelor's degree or higher and a minimum of seven years experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)Preferred Skills• Property & Casualty insurance experience with a focus in policy management, billing, underwriting, quoting and/or rating.• Ability to effectively gather and represent requirements for complex projects, systems and processes, develop test cases, and document end-to-end process maps/flows• Strong organizational skills and project management mindset to document, prioritize, and follow-up on deliverables to keep initiatives moving forward• Experience working with subject matter experts to design, implement and continuously improve complex business processes and/or system workflows• Duck Creek and/or Majesco experienceCompensation• $95,000 – $113,000/year• Gainshare bonus up to 30% of your eligible earnings based on company performanceBenefits• 401(k) with dollar-for-dollar company match up to 6%• Medical, dental & vision, including free preventative care• Wellness & mental health programs• Health care flexible spending accounts, health savings accounts, & life insurance• Paid time off, including volunteer time off• Paid & unpaid sick leave where applicable, as well as short & long-term disability• Parental & family leave; military leave & pay• Diverse, inclusive & welcoming culture with Employee Resource Groups• Career development & tuition assistanceEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.Equal Opportunity EmployerFor ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/JobBusiness Process & SystemsPrimary LocationUnited StatesScheduleFull-timeEmployee StatusRegularWork From HomeYes