Project Manager, Client Services (Remote)

Remote (US)

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re looking for a detail-oriented, transparent, and dependable project manager, client services to join our team and elevate the ways in which we provide value to our Enterprise brand customers.

As our first project manager, client services, you will be responsible for building and managing a team of news analysts, curating compelling newsletters, and overseeing the successful execution of statements of work with our valued Enterprise brand customers. The deliverables that you and your team create will go to executive and board-level audiences, so attention to detail and timeliness is crucial. This role requires a blend of project management skills, media expertise, and strong people management abilities. You should be excited about playing a pivotal role in creating and developing our managed services offering from the ground up. 

You’ll be a great fit for this role if you have a proven track record in project management, with the ability to develop and execute project plans, manage timelines, allocate resources, and ensure the successful delivery of customer-facing solutions.

What you’ll do:

• Collaborate with cross-functional teams to design, plan, and execute the managed services offering, ensuring alignment with Muck Rack's overall business strategy and customer needs
• Recruit, hire, and onboard a team of skilled news analysts (freelancers or contractors) to ensure the highest quality content curation and analysis for Muck Rack’s Enterprise customers
• Oversee the creation of curated newsletters containing relevant news, industry insights, and media trends tailored to the needs of our Enterprise brand customers
• Manage the end-to-end process of delivering curated newsletters, including content sourcing, analysis, curation, and distribution
• Collaborate closely with Customer Success and Sales teams to understand customer needs, provide updates on managed services, and ensure customer satisfaction
• Work with customers to define and manage statements of work (SOWs), ensuring deliverables, timelines, and expectations are clearly communicated and met
• Assist News Analysts and collaborate with cross-functional teams in project scoping, design, staffing, training, and ensuring profitability and financial stability of projects
• Develop project work plans clearly depicting all tasks, target delivery dates, owners, and stakeholders
• Oversee daily operations of analyst team and projects to ensure efficient and optimized workflows to meet delivery targets and client-facing requirements
• Implement quality control measures to ensure the accuracy, relevance, and timeliness of curated content distributed to customers
• Define and track key performance indicators (KPIs) to measure the success and impact of the managed services offering and provide regular reports to leadership
• Stay current with industry trends, media landscape changes, and emerging technologies to continuously enhance the managed services offering
• Create working templates and automated processes/workflows across various projects to increase efficiency of newsletter generation and sending
• Collaborate with product, marketing, and graphic design on new newsletter deliverables
• Identify, track, and communicate risks and potential mitigation as appropriate
• Brainstorm and strategize ways to evolve and improve newsletter quality and objectives alongside the product team, catering to customers’ changing requirements or feedback

How success will be measured in this role:

• Timeliness and ability to consistently hit client deadlines daily
• Successfully onboarded 10+ Enterprise customers within the first six months
• Feedback from customers on managed services deliverables
• Ability to hire, train, and manage a network of freelancers/contractors 

If the details below describe you, you could be a great fit for this role:

• 6+ years professional experience, with 4+ years of related experience directly in managed services, professional services, or project management
• Proficiency in tools including Media Analytics, Media Monitoring, Microsoft PowerPoint/Google Slides, Microsoft Excel/Google Sheets, Slack/Teams
• Experience working with global teams internally and externally
• Excellent written and verbal communication skills across mediums, topics, and audience
• Strong understanding of media landscape, news cycles, and content curation
• Demonstrated experience in team management, hiring, and training, preferably with freelance employees
• Ability to collaborate effectively across departments and with external stakeholders and internally with leadership
• Strong organizational skills and attention to detail
• Strong interpersonal and relationship building skills
• Ability to work in group and individual settings
• Detail-oriented team player that is accountable, transparent and dependable

Interview Overview

Below, you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour Zoom interview with the hiring manager
• Skills assessment (2-3 hours max)
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Salary

In the US, the base salary for this role is between $120,000 and $145,000, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates

who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for individuals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented “No Internal Meeting Fridays” year round. We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

If you're excited about an opportunity at Muck Rack but your experience doesn't align perfectly with the requirements of the role outlined here, please don't let it stop you from applying. We're committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and candidate experience.

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