Project Manager I (Remote) - job 1 of 2

• Responsible for managing 25-30 projects simultaneously
• Facilitate and manage small-scale and medium-scale IT projects for a diverse book of clients
• Lead all project communication with clients and support teams to ensure that all stakeholders are engaged and aware of major changes and milestones
• Collaborate with local service teams and Project Engineers to resolve project roadblocks and/or unforeseen complications as needed

• Manage project lifecycle and ensure that assigned project closure tasks happen in a timely manner
• Manage project order budget and due dates, and provide financial updates to internal stakeholders on a weekly and monthly basis
• Lead project pod and ensure that Project Engineers have the tools to succeed on the project; facilitate escalations where help is required
• Mentor Project Coordinators and provide guidance and escalation support for their projects when needed
• Maintain clear, concise, and consistent client communications regarding project statuses where needed

• Manage small-scale IT projects and lifecycles, ensuring project closure tasks are completed month-to-month
• Coordinate amongst multiple departments and roles to ensure projects are delivered in a timely and efficient manner
• Update project due dates and estimated completion dates for accurate monthly revenue reporting

• Bachelor’s Degree and/or 2+ years of Project Management or Project Coordination experience
• Experience in Customer Service environments
• Proficient use of Microsoft Office applications (Excel, Word, Teams, Outlook, PowerPoint)
• Previous experience in MSP Operations roles a huge plus!
• Certifications: CompTIA Project+ highly desired

• 
  Excellent customer service skills
• Strong interpersonal skills and a willingness to work with others

• Strong organizational skills
• Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
• Excellent verbal & written communication skills
• Highly responsive
• Accountable to tasks given

• Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
• Adaptable to rapid changes in priority and urgency
• Resourceful and collaborative Team Player who demonstrates positive attitude
• Proven ability to work successfully with limited supervision

• This position is remote eligible.

• Medical Insurance

• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K with Company Match
• 10 Paid Holidays

• Access to Telemedicine Services
• Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance
• Certificate Exam Reimbursement Up to $400!
• Career Coaching through Learning & Development Manager

Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market.

Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $55,000 - $65,000 annually.