Property Claims Adjuster

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We've built multiple financial products that benefit both renters and property managers - and we're just getting started.

As a Property Claims Adjuster, your mission will be to deliver an enhanced member experience through the prompt and efficient investigation and settlement of first party property claims. You will join a team that is passionate about defining differentiated and streamlined processes that help our Members recover from losses as common as a cracked phone screen, to something as devastating as an apartment fire.

Role & Responsibilities

• Analyze FNOL reports and promptly contact Members
• Efficiently investigate claims, evaluate contract language and identify appropriate coverage where applicable
• Evaluate and estimate damages in the desk adjustment of property claims
• Coordinate and manage vendor engagement on assigned cases
• Diligently manage file diaries that move claims toward a timely resolution
• Identify and pursue recovery opportunities
• Adhere to all statutory, regulatory and compliance fair claims practices
• Identify and report potentially fraudulent claims
• Develop and maintain effective business relationships with internal and external partners
• Serve as a technical resource to help develop less experienced members of the team

Experience & Qualifications

• 3+ years of property claims adjusting experience
• Valid Adjuster licenses in multiple states (CA is a significant plus)
• Full understanding of personal lines insurance contracts, investigation techniques, legal requirements and insurance compliance
• Curiosity and structured thinking; an interest in how things work, and an ability to find creative and insightful solutions to challenges
• Aptitude for uncovering, analyzing and interpreting information
• Strong analytical capabilities and business judgment
• An articulate, polished and intelligent communication style
• Extremely high EQ and empathy; an ability to connect with anyone (but in accordance with your personal style)
• Scrappy self-starter who can roll up their sleeves and get their hands dirty
• Ability and willingness to learn new skills and tools
• Snapsheet experience a plus

About Jetty

Jetty's integrated suite of products help property managers increase lease conversions, improve resident retention, reduce bad debt, and boost NOI. For renters, Jetty decreases the financial burden of moving into a new home and offers greater flexibility with how and when to pay rent.

Jetty has raised more than $70M from investors including Khosla Ventures, Ribbit Capital, Citi and Valar, and has a highly collaborative team working remotely around the country. To learn more about Jetty, visit jetty.com.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.

Benefits & Perks

• Health, dental, and vision insurance through Aetna & MetLife
• 401(k) through Betterment
• Optional life and disability coverage, HSA & FSA
• 20 days of PTO + 12 holidays, "Jetty Winter Break," and unlimited sick days
• Generous parental leave policy
• Flexible work schedules to accommodate remote work
• Stipends to cover WFH set-up, monthly childcare, and monthly phone/internet bill