Property Claims Experience Advocate, Water (Home)

We're seeking an experienced claims professional to help us settle large property losses quickly and efficiently.

As a Claims Experience Advocate, you'll help us settle claims quickly and efficiently, surpassing customer expectations along the way. You'll use your knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.

What You'll Do

• Investigate and handle claims from start to finish
• Pay claims efficiently and fairly while maintaining a high level of customer service
• Settle all aspects of a claim including dwelling, contents, and ALE
• Review mitigation and pack out bills
• Identify subrogation opportunities within claims-handling process
• Communicate with customers by phone and email to settle claims
• Organize and prioritize daily tasks in order to resolve claim-based questions

What You'll Need

• Minimum of 3+ years of technical claims handling experience, with a background in fire, water, and weather claims
• Extensive experience handling water losses of all kinds ($50k+)
• Prior experience in estimating dwelling damage
• Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Enservio
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Experience handling claims with suspicious flags
• A passion for outstanding customer experience
• Comfortable with and adaptable to new technology and business tools
• Field experience with scoping is an advantage, as is Xactware experience
• Licensed as a Property & Casualty adjuster in your state - an Advantage

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet and live insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We're powered by artificial intelligence and behavioral economics, and driven by social impact. A

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture

Our Values

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.