Property Claims Experience Advocate, Water (Renters) - job 1 of 2

We're looking for a Property Claims Experience Advocate who will help us settle property losses quickly and efficiently.

As an essential part of the Renters insurance team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You'll collaborate with cross-functional teams, such as underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience.

What You'll Do

• Communicate with customers by phone and email to settle claims
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Explain coverage decisions to customers in plain English, without relying on jargon

What you'll need

• 2+ years of property claim-handling experience—focused on water events, water losses, and estimating dwelling damage
• Experience working with large national property service vendors such as Serv-Pro and Crawford and Co
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Licensed as a Property & Casualty adjuster in your resident state - an Advantage
• Xactware experience is an advantage

• Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.