Property Claims Field Trainee

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

This position could support Oxnard, Thousand Oaks, Simi Valley, Santa Clarita, Palmdale & Lancaster, CA

Position Summary:

Upon completion of the trainee program, ideal candidates will transition into a field property adjusting position but will be expected to handle some claims via virtual technology and/or working with vendors. Responsibilities include resolving minor to moderate homeowners claims in a timely and efficient manner. Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. Prioritizes own responsibilities and manages own workload.

In addition to time spent in a training capacity, which includes shadowing and participating in “ride-a-longs” of more experienced field adjusters, actual claims may be assigned under close supervision as part of the training process.

Essential Job Functions:

• Must successfully participate and complete formal property claims training program that may take place in person, virtually or a combination of both. Upon completion of the training program ideal candidates should have a working understanding of policy contracts for appropriate coverage analysis, effective investigation technique, virtual adjusting tools, accurate evaluation, and estimation utilizing an estimating program, and overall efficient claim handling.
• Provides professional, courteous, and timely customer service to aid in settlement process and maintain customer satisfaction
• Reviews claim files, sets reserves, issues payments and/or recommends reserves and payments. Payments may be for indemnity or expense.
• Excellent written communication skills to effectively and professionally document thought process and interactions in claim system applications.
• Other functions may be assigned

Education:

• Bachelor’s Degree required.
• Or equivalent combination of education and/or experience

Experience:

• At least 2-years related experience might substitute for the educational requirement

Knowledge and Skills:

• Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Strong Customer Service, ability to meet the needs of customers in crisis situations.
• Able to learn quickly and grasp new concepts in classroom setting.
• Working knowledge of office and business computer applications.
• Makes quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
• Ability to stay organized and work though influxes in workload.
• Willingness to physically inspect and assess properties that have undergone minor to moderate damages including fire, water, and structural damage.
• May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
• Driving to and from multiple locations and occasionally outside of normal business hours.
• Ability to lift and carry up to 50 pounds.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.