Job details
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Customer Resolution Officer (12 month FTC)
Prospa is committed to enhancing small business success by simplifying cash flow through their innovative platform, looking for a Customer Resolution Officer to resolve customer disputes effectively.
Skills
- Experience in complaints management
- Strong communication skills
- Problem-solving skills
- Customer service software proficiency
- Ability to handle pressure
Responsibilities
- Resolving customer disputes through IDR and EDR.
- Handling and investigating escalated complaints.
- Collaborating with different departments.
- Meeting established timelines for resolution.
- Suggesting process improvements.
- Identifying opportunities to enhance customer service.
- Training team members on best practices.
- Keeping accurate records of customer interactions.
- Providing quarterly analysis of dispute trends.
Education
- Experience in financial services
Benefits
- Learning days and development programs
- Wellbeing initiatives
- Flexible working options
- Paid parental leave
- Volunteer days
To read the complete job description, please click on the ‘Apply’ button
Prospa Glassdoor Company Review
Greg Moshal
4.2
Prospa DE&I Review
No rating
CEO of Prospa
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 25, 2024
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