Product Support Specialist

Position Summary

The Product Support Specialist primary responsibilities include acting as the primary point of contact for shipping & receiving, product management, order preparation and fulfillment, warehouse management, related logistics and customer support.

Essential Functions

•      Obtain and fulfill product orders. 

•     Receive deliveries and distribute packages and letters.

•     Manage and manufacture testing kits as needed.

•     Maintain product inventory through organizing, cleaning, and cataloging items on a regular basis.

•     Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items. 

•     Investigate and address shipping issues as needed.

•     Provide customer service for order fulfillment.

•     Address customer complaints as needed.

•     Maintain quality checks of product storage locations and laboratory ovens.

•     Manage quality control receipt of third party manufactured products.

•     Maintain logistics documentation and records.

•     Other duties as assigned.

Required Skills/Abilities

•      Strong attention to detail.

•     Strong communication and organizational skills.

•     Ability to prioritize tasks in a fast-paced environment.

•     Proficiency with Microsoft Word, PowerPoint, and advanced Excel skills.

Physical Demands and Work Environment

·        This job operates in a hybrid (laboratory and office) environment and routinely uses standard office equipment such as computers, phones, and label printers, and laboratory equipment such as drying ovens and refrigerators.  

·        Ability to stand for extended periods of time.

·        Prolonged periods of sitting at a desk and using hands.

·        Must be able to lift 20 pounds.

Education and Experience

•             High School Diploma required.

Benefits and Perks

Protect Environmental provides comprehensive benefits to full time employees, including:

• Health, Dental and Vision Insurance

• Short- and Long-Term Disability

• Life Insurance

• 401(k) Plan with Company Match

• Paid Time Off

• Company Paid Holidays

Company Background

Protect Environmental is a national leader in the environmental consulting and construction industry, focusing on radon and chemical vapor intrusion management. With a proven track record spanning 38 years and more than 200,000 completed projects in all 50 U.S. states and 2 U.S. territories, the company provides expert service from its trusted professionals to provide peace of mind protection to property owners seeking to build and maintain healthy, safe, and sustainable indoor environments.

Visit About Team Green to learn more.

EEO Statement

Protect Environmental is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Protect Environmental strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of age, ancestry, color, creed, physical or mental disability, familial status, gender, gender expression, gender identity, genetic information, height or weight, marital status, national origin, race, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, veteran or military status, or any other characteristic protected by federal, state, or local law.

NO AGENCIES PLEASE! Agencies are hereby specifically directed NOT to contact Protect Environmental employees directly in an attempt to present candidates.