Automotive Claims Adjuster - Birmingham

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Join Our Team as an Automotive Claims Adjuster!

Do you love using your automotive know-how to solve problems and help customers? Want to dive into the world of insurance and make a real impact?

We’re Protective Life Corporation’s Asset Protection Division, and we’re on the hunt for an Automotive Claims Adjuster to join our team in Chesterfield, MO! For over 60 years, we’ve been a `go-to for finance and insurance (F&I) solutions in the automotive, marine, powersports, and recreation vehicle industries. We work with thousands of dealerships and financial institutions across the U.S., offering top-notch vehicle protection products, training, and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties, and ancillary products are designed to generate revenue with products that help drive customer retention and satisfaction.

Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. Check us out at ProtectiveAssetProtection.com for more information.

• Handle and adjudicate claims like a pro.
• Accurately receive intake on new losses and assess contract/agreement/policy coverage.
• Document and investigate new losses accurately.
• Keep our customers smiling with top-tier service.

• Engage professionally with customers on phone inquiries regarding claim processing and coverage.
• Authorize claims and answer a high volume of  inbound calls.
• Process and complete all paperwork according to established procedures.
• Take on other tasks as needed.

• 2+ years in an automotive service environment as and Automotive Technician or Service Advisor.
• Stellar communication skills, attention to detail, and multitasking abilities.
• A knack for thriving in a fast-paced environment and identifying and removing obstacles to ensure efficient workflow.
• Computer savvy with skills in in computers and applications, (e.g. MS Word, Excel) with ability to work with multiple systems.

• Excellent communication: work independently and communicate effectively with contract holders, agents, dealers, internal customers, and teammates.
• Sharp analytical skills: make smart decisions based on contract details and use good judgment to provide applicable contract benefits on claims.
• Minium of a high school diploma.

• 40 hours per week, Monday to Friday, 8 AM - 8 PM, with a rotating Saturday every 6-8 weeks.

Protective’s targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

This is an in-office position based in our Birmingham, AL office located at 2801 US Highway 280 South, Birmingham AL 35223

Employee Benefits:  

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.