Provider Success Associate

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers' mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol "HIMS". To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

Provider Success Associates focus on fully supporting and engaging with the Hims & Hers provider community to help ensure their short and long term success on the Hims & Hers platform. Provider Success Associates give world-class support to the provider network and develop solutions to help streamline the provider experience. Provider Success Associates are creative, dedicated, and motivated, and love solving problems.

Responsibilities:

• Assist providers by answering questions, solving technical issues, and working internally to solve provider problems.
• Work collaboratively with the Operations, Product, Customer Service, and Medical Affairs teams to address provider issues and streamline processes.
• Manage provider content, including compiling communication and training, updating resources, and streamlining workflows.
• Identify trends and common issues impacting providers and propose long term solutions to mitigate problems.
• Develop and promote processes to facilitate streamlined work for the team and cross-functionally.
• Be an extraordinary team member: low ego, high humility, and partnership oriented.

Experience:

• 2+ years of work experience in customer support, community management, or operations
• Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
• Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
• Technologically-savvy and able to learn new platforms quickly
• Tremendous attention to detail

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.