Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Senior Associate, Service Management image - Rise Careers
Job details

Senior Associate, Service Management

Job Classification:

Technology - Admin & Support

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.  

Your Team  

As a Sr. Associate, Service Management in the Technology Application Operations organization, you will partner with functional owners and cross-functional teams to drive automation initiatives across diverse operational functions. You will Specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. Includes Event, Incident & Problem Management; Vulnerability Management; Change & Configuration Release Management & Delivery & Implementation. 

Here is What You Can Expect on a Typical Day    

  • Collaborate with stakeholders to understand processes, identify pain points, and align automation solutions with business objectives
  • Develop, implement, and maintain automated workflows using tools such as Power Automate, Ansible, and Terraform to manage both on-premises and cloud environments
  • Write and maintain robust scripts in Python, Shell scripting, or other relevant languages for process and infrastructure automation
  • Design and integrate REST APIs to enhance operational workflows and streamline communication between systems
  • Support and troubleshoot automation workflows, working closely with operations teams to ensure high performance and minimal downtime
  • Develop reusable Infrastructure-as-Code (IaC) templates and solutions to ensure consistency and reliability
  • Provide feedback to group on potential areas of improvement; contribute to continual improvement stories
  • Serve as a Subject Matter Expert for automation tools and practices, providing training and guidance to team members
  • Facilitate discussions to drive outcomes of ITSM process; identify escalations when appropriate
  • Deliver cross-product demos showcasing developed solutions, implementation, and measurable impact on business outcomes
  • Follow established communication procedures; collaborate with technical and non-technical resources
  • Stay up-to-date with emerging technologies and proactively incorporate innovation into automation strategies

The Skills & Expertise You Bring

  • Bachelor’s degree in computer science, Engineering, or related field; or equivalent work experience.
  • Strong problem-solving, communication, and collaboration skills, with a business-oriented mindset to align technical solutions with organizational goals.
  • In-depth understanding of Service Management Framework principles and processes and the ability to apply technical knowledge in project or program activities
  • Demonstrated experience with configuration management tools like Ansible, Puppet, Chef, or SaltStack.
  • Expertise in scripting languages like Python and Bash for automating tasks
  • Hands-on experience with DevOps practices, including CI/CD pipelines and infrastructure automation
  • Proficiency in cloud platforms (AWS, Azure, GCP) and designing hybrid cloud solutions.
  • Experience developing and leveraging REST APIs to integrate and automate infrastructure processes
  • Familiarity with monitoring and alerting tools such as Dynatrace, Splunk, or Elasticsearch.
  • Understanding of version control systems like Git and collaboration platforms like GitHub/GitLab
  • Basic understanding of ServiceNow workflows or other front-end tools to integrate with back-end infrastructure
  • Knowledge of containerization tools like Docker and orchestration platforms like Kubernetes. 
  • Ability to gather management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service
  • Knowledge of Service Management tools:​ Servicenow​, Splunk​, Dynatrace​, Aternity
  • Basic understanding of technology stacks, Cloud Services, Software Development Lifecycle, Core Infrastructure components and interdependencies
  • Customer Service: Ability to help clients and/or customers resolve issues and ensure a positive experience
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to communicate effectively (both verbally and in writing) with all the stakeholders.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Analytical Thinking:  Knowledge of techniques and tools that promote effective analysis: ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. 

You’ll Love Working Here Because You Can  

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you. 

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $72,900.00 to $108,600.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level. 

  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

  • 401(k) plan with company match (up to 4%). 

  • Company-funded pension plan. 

  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Average salary estimate

$90750 / YEARLY (est.)
min
max
$72900K
$108600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Indiana University Foundation Hybrid 1500 E State Rd 46 Bypass, Bloomington, IN 47408, USA
Posted 9 days ago

Join the Indiana University Foundation as an IT Support Specialist and make a meaningful impact while providing exceptional technical support.

Posted 6 days ago

As a Pacs Application Analyst, you'll leverage your expertise in radiology workflows to enhance application performance in a remote capacity.

Photo of the Rise User
Posted 3 days ago

Join 3M as a Director of Cyber and Technology Risk Oversight to shape and oversee risk management strategies in a dynamic environment.

InTTrust Remote No location specified
Posted 4 days ago

Join InTTrust as a Senior Cybersecurity Analyst and take charge of enhancing our clients' security frameworks while collaborating with top-notch professionals in the field.

Photo of the Rise User

Lead the strategic development of proprietary business-decisioning tools at Dentsu as a Senior Director of Business Intelligence.

Photo of the Rise User
Visa Remote Bangalore, India
Posted 7 days ago

Join Visa's Anomaly Detection Platforms team as a Senior Cybersecurity Analyst focused on fraud detection solutions in the global payment ecosystem.

Photo of the Rise User

As a key player in Synovus's team, you'll align business strategies with cutting-edge technology solutions.

Photo of the Rise User
American Express Remote New York, New York, United States
Posted 10 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

American Express seeks talented Information Security Analysts to enhance their security posture through data analysis and innovative solutions.

Sluhn Hybrid Allentown, PA - 1110 American Parkway
Posted 17 hours ago

We are looking for a skilled Sr. Epic Analyst to support our commitment to healthcare excellence at St. Luke's University Health Network in Allentown, PA.

Photo of the Rise User
Posted 13 days ago

Shape the future of real estate as the Sr. Director of Information Security at JLL, focusing on threat detection and analytics.

Join PDI Technologies as an Information Security / GRC Consultant and contribute to securing and ensuring compliance for leading retail and petroleum brands.

As a Technical Service Engineer at LucaNet, you will play a pivotal role in customer onboarding and technical support with a focus on ERP and SQL databases.

Photo of the Rise User
Dsquares Remote No location specified
Posted 13 days ago

Gain hands-on experience this summer at Dsquares, where you will collaborate with the technology team to redefine loyalty programs.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!