Public Service Representative 3

Initial Posting Date:

06/15/2023

Application Deadline:

07/30/2023

Agency:

Department of Revenue

Salary Range:

$2,823 - $4,073

Position Type:

Employee

Position Title:

Public Service Representative 3

Job Description:

Why Join Us

Oregon counts on us! Our

Mission, Vision, and Values

guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Department of Revenue is recruiting for a Public Service Representative 3 position. We are looking for talented, detail-oriented individuals to join our Taxpayer Services Unit. This position is headquartered in the Fossil office; however, the successful candidate may be eligible for in state hybrid work. Hybrid work consists of performing duties onsite in a standard office environment and working remotely.

***Questions and Answers Virtual Session***

Will be held on July 26, 2023, at 12:00pm PT. Click

here

to RSVP and the Zoom link will be emailed to you. You may also attend in person at 401 W 4th St., Fossil, OR 97830

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

Aids the public and other employees through phone, mail, and email on the various tax programs administered by the Department.
Educates and directs public to resources on rules, laws, policies, and procedures tax programs administer by Department of Revenue.
Explains billings, sends financial statement/tax documents, processes payments, notates Gentax accounts of interaction details including resolution/no resolution.
Answers miscellaneous questions relating to withholding, updating addresses and accounts on the terminal, various property tax programs; form and publication orders; gift and inheritance tax; sales tax; corporation tax; and various administrative questions.
Assists taxpayers in understanding individual tax records.

For a complete position description contact Bev RatheLeGurche @

beverly.a.rathelegurche@dor.oregon.gov

This Is What You Need To Qualify

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

The ideal candidate will possess the following desired skills and attributes:

Attention to detail.
Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills.
Ability to work independently.
Exceptional verbal and written communications skills.
Good team member - including the willingness to collaborate, share information, and contribute to the section's success.

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent

medical, vision and dental

coverage,

pension and retirement programs

, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, sick leave,. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click
apply to work for the state
or
current state employee
.
The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
Complete the supplemental questions.
Attach your current resume.
Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
If you are requesting Veteran’s Preference you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

Additional Information

This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
Review the
Classification and Compensation
page for more details on the classification, or you may visit our website for information on the job offer process following
pay equity
.
Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
Veterans’ Preference - Eligible veterans who meet the qualifications will be given veterans' preference. If you checked that you are a veteran, be sure to submit your documentation prior to the close date of this posting. Click on the following link for additional information on
Veterans’ Preference
.
Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

Applicant FAQ

Understanding the State Application Process

Help & Support

web page

Learn more about

Oregon

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.