Account Management Specialist (Hybrid)

How You’ll Make an Impact

As an Account Management Specialist on the digital media team, you will play a pivotal role in supporting your team members through programmatic campaign execution and owning project management and coordination across various internal Epsilon cross-functional teams. You will help enable successful implementation and activation of digital media campaigns which will directly lead to client satisfaction and ultimately client retention. In this role, you will be responsible for the tactical execution of personalized digital media programs aimed at maintaining and optimizing client goals and KPIs in an ROI-driven environment.

What You’ll Achieve

You will become an expert on Epsilon’s digital media products, launch processes and proprietary tools which will enable you to support successful campaign activation for clients and ensure flawless digital media execution. This will ultimately ensure clients meet their goals and objectives for their digital marketing efforts. You will build and foster strong positive relationships with various internal cross teams as well as assist in direct client communication where needed. You will also assist in determining ways to optimize current processes, help drive operational efficiency and ensure we are meeting internal launch quality KPIs.

Who You Are

You are a dynamic, detail-oriented team player who thrives in a fast-paced, deadline driven environment. With a proven track record of successful project management skills, you have the ability to drive projects, and digital media launches forward while meeting objectives and deadlines all while ensuring accuracy of every output. You have strong communication skills which enable you to work effectively with various internal cross teams and over time you will have the ability to own some aspects of direct client communication within the digital media activation process.

What You’ll Bring With You

Key Responsibilities:

Campaign Launch Execution, Process & Project Management:

• Demonstrate expertise in all Account Management tools and processes to support the team effectively.
• Create and maintain project timelines, ensuring all deadlines are met.
• Facilitate daily coordination across internal teams to ensure program deliverables are on track.
• Assist with campaign launches, working collaboratively with cross-functional teams.
• Conduct Quality Assurance checks on campaign launches to ensure accuracy and performance.

Campaign Delivery & Performance:

• Monitor ongoing campaign activity to identify optimization opportunities or potential risks.
• Track and evaluate program performance to proactively address any issues and ensure client satisfaction.
• Manage and prepare performance/KPI reporting for internal and client use.

Client Promotions:

• Oversee and maintain client promotions, ensuring alignment with the client marketing calendar.
• Build and execute all client promotions promptly and with attention to detail.
• Perform other duties as assigned to support client success.

Requirements:

• Bachelor’s Degree from a four-year college or university preferred.
• 1-2 years of experience in account management, project management, or digital media industry (preferred).
• Excellent client service acumen with strong presentation and writing skills.
• Proficient in Excel, Word, and PowerPoint.
• Self-starter who thrives in a dynamic, fast-paced work environment.
• Ability to manage and prioritize multiple tasks and projects effectively.
• Ability to learn quickly and think strategically to provide solutions.

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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