Account Supervisor - job 6 of 6

The Account Supervisor will be the primary day-to-day contact as well as internal teams supporting various direct marketing programs.  You will be responsible for leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution. 

The Account Supervisor is a critical role and has the following core responsibilities:

• work across Epsilon to support a variety of client programs/needs, which may include coordinating efforts among Creative, Production, Digital (Display, Social, Search), Email, Data/Analytics, Accounting/Billing, Third Party vendors (as applicable), etc.
• possess the ability to work with all levels and roles within both the Epsilon organization, as well as the client’s organization
• have a solid understanding of direct/digital marketing best practices and the ability to effectively communicate recommended strategies and point of view to the client via email, phone and in-person meetings
• own the creative process from an Account perspective, including directing the internal teams and developing schedules and estimates
• oversee production schedules for digital, email and direct mail; direct internal production teams and external partners on specific requirements; ensure accuracy and quality of all materials
• negotiate client and agency needs to optimize resources, efficiency, and account profitability, while also managing programs within client budgets
• fully own billing, and be ready to assist also in budgeting, proposals, presentations, planning documents, etc.
• be extremely organized and detail-oriented with a tremendous recall for his/her day-to-day activities
• ability to “wear many hats” in startup-like environment that encourages a “roll up your sleeves” work style approach

In addition to the above, on a general level, an Account Supervisor at Epsilon is expected to:

1. Perform successfully in role while working independently with limited direct supervision needed.
2. Develop and manage client relationship.
3. Participate in client’s marketing planning processes.
4. Propose and promote strategic improvements to client’s program.
5. Plan for future marketing requirements beyond current marketing programs.
6. Identify opportunities to increase the efficiency of programs/processes.
7. Work closely with the Account leads to help drive the client’s and Epsilon’s financial success.
8. Resolve program issues in a timely manner and work closely with client to prevent future issues.
9. Assist in analyzing results of all marketing programs and conduct competitive research.
10. Issue reports, results, statuses and proposals

Additional background/skills required:

• Bachelor's degree in Business, Marketing or Communications - Preferred
• Minimum 5-7 years’ experience in marketing services with an emphasis on digital marketing, email and direct mail
• Excellent written and verbal communication skills
• MS Office expertise (Excel, Word, PPT, etc.)
• Proven track record in execution of detailed projects and ability to demonstrate critical decision-making skills
• Work well under pressure in a fast-paced environment
• Be extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following: 

• Time to Recharge: Paid Time Off Policy (PTO), 12 paid holidays  
• Time to Recover: Paid sick time 
• Family Well-Being: Parental/new child benefits  
• Extra Perks: Comprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefits 

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer. Epsilon does not discriminate against applicants or employees in relation to all employment decisions, including hiring, based on actual or perceived race, age, sex or gender (including pregnancy), marital status, ethnic origin, ancestry, citizenship, disability, creed, colour, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. Epsilon also prohibits harassment of applicants and employees based on any of these protected human rights grounds. Epsilon is committed to providing applicants with an inclusive, barrier-free and accessible workplace to support the applicant’s success. Should an applicant require accommodation during the recruitment process, for example as a result of a disability, please contact us at [email protected]. 

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