Customer Service Representative

How You’ll Make an Impact

The Customer Service Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a CSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services.

• Work together win together: The CSR will report to the Director, and will work closely with key internal contacts, such as Dealer Marketing Consultants in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Innovate with purpose: Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships. The CSR’s productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You’ll Achieve

• Maintain and grow relationships with local OEM field representatives within the given territory.
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.
• Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

Who You Are

• What you’ll bring with you:
  • 1 – 2 Years of Customer Service experience
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building and communication skills.
• Why you might stand out from other talent:
  • Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.
  • Able to work collaboratively with all stakeholders and influence results.
  • Able to identify problems and offer recommendations on solutions.
  • Able to adapt to changing expectations to drive results.
  • Demonstrates resourcefulness.
  • Good organizational skills and time management.

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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