Junior Quality Control Coordinator

Important: This is a hybrid role. You will be expected in the West Chicago office 3 days per week.

How You’ll Make an Impact

The Quality Control Coordinator (QCC) will be responsible for maintaining quality output of all programs to ensure customer retention, customer satisfaction and loyalty. The day-to-day of QCC will include acting as the liaison between Program Management/Client & Team members; program implementation and management to ensure the most current product knowledge and program updates.

• Work together win together: The QCC will report to the Manager, and will work closely with Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the Epsilon product line.
• Innovate with purpose: Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships.

What You’ll Achieve

• Implement daily changes to contract information
• Review dealer program information prior to mailing
• Proactive in researching any potential issues using current program systems & Program Management
• Research daily concerns or issues – with a resolve in a timely manner.
• Track resolution and logs progress in Salesforce.com
• Maintain an inventory of program samples to be supplied to the Service Team
• Maintain an organized filing system for a dealer documentation
• Develop and maintain efficient process flows for all program implementations
• Responsible for knowing program participation numbers
• Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.
• Maintain current training materials, power points & contracts
• Assist IT and Program Management in the development of new program systems and updates
• Perform other related duties as needed to support corporate objectives
• Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions

Who You Are

• What you’ll bring with you:
  • 2-3 years’ experience managing multiple projects/supporting sales team
  • Intermediate level computer competency (MS Outlook, Excel and Salesforce)
  • Flexibility to work when needed under deadlines
  • Relationship building and communication skills.
• Why you might stand out from other talent:
  • Conscientious and detail oriented
  • Good organizational skills and time management.
  • Strong analytical skills
  • Proactive
  • Strong ability to multi-task

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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