Associate Account Manager, Programmatic/DSP (Remote)

As an Associate Account Manager at PulsePoint, you will act as the primary point of contact for our clients, overseeing health media and programmatic campaigns. This role involves managing client communication, providing performance insights, facilitating project coordination, and partnering with internal teams to deliver optimal campaign outcomes. Your focus will be on client relationships, ensuring their needs are met and campaigns are successfully implemented.

The ideal candidate for the Associate Account Manager role at PulsePoint should have a minimum of 1 year of experience in account management, preferably within digital health or pharma sectors. A background in programmatic operations and digital campaign management is essential, along with proficiency in data reporting tools. Effective communication skills and the ability to manage cross-functional projects are also critical for success in this position.

PulsePoint is committed to nurturing your professional growth as an Associate Account Manager. You'll receive ongoing support and mentorship, with opportunities for continued education and skill enhancement through programs like annual tuition assistance. Our open leadership approach ensures you're always informed and involved in decisions affecting your career path.

At PulsePoint, we pride ourselves on a vibrant work culture that fosters collaboration, innovation, and a client-centric approach. As an Associate Account Manager, you'll be encouraged to share ideas, actively participate in creative solutions, and engage in team-building activities. Our commitment to diversity and inclusion ensures a supportive environment where everyone's contributions are valued.

As an Associate Account Manager at PulsePoint, you will work with a diverse range of clients in the healthcare industry, including brands and agencies looking to enhance their marketing efforts through programmatic campaigns. Your role will involve developing insights and strategies that align with client goals, ultimately helping them effectively engage and reach their target audiences.

When preparing to respond, focus on taking a proactive approach to client communication by establishing clear channels for feedback and regularly checking in on their satisfaction. Emphasize your ability to listen actively to client needs and concerns, and detail how you prioritize tasks to ensure timely responses and resolutions.

When answering this question, highlight specific examples of your experience in project management roles, detailing the types of campaigns you have worked on, the tools you've used, and your familiarity with post-sales operations, including troubleshooting and optimizations. Provide metrics or results that showcase the impact of your work.

To effectively address this question, discuss a real-life scenario where client expectations weren't initially met. Focus on your problem-solving process: identify the issue, the steps you took to communicate with the client, and how you created a solution that satisfied their needs. Emphasize your adaptability and customer-centric focus throughout the resolution.

When discussing your strategies for maintaining client relationships, underscore the importance of communication, transparency, and responsiveness. Talk about implementing regular check-ins, providing valuable insights, and being proactive in addressing potential concerns before they escalate.

Discuss your hands-on experience with these reporting tools, focusing on how you’ve utilized them to generate insights for campaigns. Highlight specific examples of how data analytics has informed campaign strategies, demonstrating your ability to leverage data for client success.

Emphasize your commitment to teamwork and open communication when collaborating with internal teams. Share examples of successful collaborative projects where you effectively liaised between different departments, demonstrating how cross-functional cooperation led to improved client outcomes.

Highlight the significance of being client-focused, stressing the need for understanding clients' business objectives and adapting your approach to meet their needs effectively. Discuss the importance of being a resource for clients and building trust through consistent, high-quality service.

Detail your proactive approach to staying informed about industry trends, which could include subscribing to relevant publications, participating in webinars, or networking with industry professionals. Illustrate how this knowledge impacts your work as an Associate Account Manager by allowing you to provide insightful recommendations to clients.

Convey your passion for the healthcare technology industry and how your background aligns with PulsePoint's values. Discuss your skills, experience, and eagerness to contribute positively to the team and the company's mission, showcasing your exemplary client management skills.

Discuss your organizational skills and priority-setting tactics when managing multiple campaigns, highlighting tools you use for tracking progress and deadlines. Share how you ensure clear communication with clients and internal teams to maintain transparency and achieve campaign objectives.