CX Program Manager, Global Proactive Remediation

BE PART OF BUILDING THE FUTURE.What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.Pure Is Blazing Trails And Setting Records• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally• Industry analysts and press applaud Pure’s leadership across these dimensions• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we goIf you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.What You'll Be Doing...As a Senior Program Manager with the Pure Customer Experience (CX) Organization, you will:• Lead a dedicated team of Global Resources (Project Managers, Technical Quality Assurance Engineers, and Resource Schedulers) to drive the progress of the Pure Global Proactive Remediation Program team.• Oversee a critical strategic program that enables us to deliver on our core commitments to Evergreen//Forever™ Customers by keeping their infrastructure up to date and modern. This aligns with Pure’s Evergreen® subscription policy.• Work closely with numerous cross-functional teams, including Product Management, Finance, Sales, Delivery, Support, Logistics, and Certified Delivery Partner teams (CDPs).• Steer the program to ensure it stays on track, prioritize and make strategic decisions, and continuously review and improve to identify efficiencies.SHOULD YOU ACCEPT THIS CHALLENGE...• Program Leadership: Drive execution and provide oversight to ensure progress aligns with the forecast and plan.• Stakeholder Engagement: Communicate regularly with Executive Leadership and Stakeholders, providing clear reports and documentation.• Steer Program Strategy and Planning: Maintain the program’s vision and roadmap while aligning with Pure’s strategic goals and company strategy.• Team Leadership: Mentor project managers and team members, fostering collaboration, innovation, and high performance.• Collaboration: Work closely with Product Management and Senior CX Stakeholders to address and resolve any issues or conflicts within the program.• Quality Assurance: Ensure high-quality results and non-disruptive activities for customers, aligning with Pure’s ‘Customer first’ principle. Manage risks across the program.• Continuous Improvement: Seek opportunities to enhance processes, tools, and methodologies for greater efficiency and effectiveness.• Financial and Performance ManagementWhat You’ll Need To Bring To This Role...• Experience:• Proven track record in leading global, customer-facing strategic programs.• Minimum of 5 years in program management, managing multiple large-scale projects or programs simultaneously.• Preferred industry experience in IT, Data Storage, or Communication.• Relevant certifications such as PMP, PgMP, CSM, or similar credentials are preferred.• Key Skills and Competencies:• Strategic Thinking: Ability to develop and implement long-term strategic plans aligning with organizational goals.• Adaptability: Thrive in a dynamic, fast-paced environment and adapt to changing priorities.• Leadership Team Management: Inspire and motivate teams, manage conflict, and drive high performance.• Communication Skills: Excellent verbal and written communication, interacting effectively with stakeholders at all levels.• Risk Management: Identify, assess, and mitigate risks associated with program execution.• Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, and analysis.• Problem-solving Skills: Critical thinking to solve complex problems within program management.• Change Management: Experience managing organizational change and leading transitions.• Negotiation and Conflict Resolution: Skilled in negotiation and conflict resolution to handle disputes and align stakeholders.• Software:• Google Suite• Salesforce• ServiceNow• Program Management ToolingYou will be based in Durham, North Carolina. As this is an office-centric role, you are expected to be present in the office for 3 days a week, with variations depending on business needs as outlined in Pure's Hybrid Work Policy.The annual base salary range is $137,000–$206,000, determined based on role, level, and location. For positions open in multiple geographical locations, the base salary reflects the labor market across those locations.This role may be eligible for incentive pay and/or equity.We offer a variety of perks to manage a healthy work-life balance, including flexible time off, wellness resources, and company-sponsored team events. For more information, visit purebenefits.com.There is no application deadline; we accept applications on an ongoing basis until the job is filled.BE YOU—CORPORATE CLONES NEED NOT APPLY.Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.PURE IS COMMITTED TO EQUALITY.Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.DEEMED EXPORT LICENSE NOTICE.Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.