Job details

Technical Services Engineer, FlashBlade

Pure Storage is a leader in data storage solutions, looking for Technical Support Engineers to join their innovative team. The role involves troubleshooting issues with the FlashBlade product and providing excellent customer support.

Skills

Technical troubleshooting
Customer service
Organizational skills
Communication skills

Responsibilities

Proactively seek to understand customer expectations
Answer and resolve support cases across all severity levels
Own and track customer issues using our ticket tracking system
Champion customer issues internally and represent the company externally
Lead large multi participant customer calls, including escalations

Education

Bachelor’s Degree in Computer Science or related field

Benefits

Flexible time off
Wellness resources
Company-sponsored team events

To read the complete job description, please click on the ‘Apply’ button

By Pure Storage

Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pu...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology Support Services

TEAM SIZE