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Technical Services Engineer, FlashBlade image - Rise Careers
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Technical Services Engineer, FlashBlade

Pure Storage is looking for a Technical Support Engineer to join their 24x7 Support team in North Carolina, focusing on resolving hardware and software issues in diverse environments.

Skills

  • Technical troubleshooting skills
  • Experience supporting hardware and software products
  • Knowledge of operating systems
  • Ability to triage issues
  • Good organizational and time-management skills
  • Exceptional customer service skills

Responsibilities

  • Proactively seek to understand customer expectations
  • Answer and resolve support cases across all severity levels
  • Own and track customer issues using ticket tracking system
  • Own all customer facing communications
  • Share and document knowledge via FAQ / KB articles
  • Mentor junior support engineers
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally
  • Lead large multi participant customer calls

Education

  • Bachelor’s Degree in Computer Science or related technical field

Benefits

  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
To read the complete job description, please click on the ‘Apply’ button

Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pu...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$87,000/yr - $132,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 23, 2024

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