Change Management Senior Analyst - job 1 of 2

To succeed as a Change Management Senior Analyst at pureIntegration, candidates should have proven experience in Organizational Change Management, especially within large-scale enterprise transformations. Knowledge of change management frameworks like ADKAR or Prosci is essential, and a Prosci Change Practitioner Certification is a plus. Candidates must also possess excellent communication skills and a knack for building stakeholder relationships to effectively manage cross-functional teams.

A Change Management Senior Analyst at pureIntegration is responsible for designing, developing, and implementing strategies that facilitate change for various client projects. This includes performing impact assessments, leading training sessions, building stakeholder relationships, and ensuring that users engage with new processes. You'll manage cross-functional relationships and work to define success metrics to evaluate project outcomes.

The work environment for a Change Management Senior Analyst at pureIntegration is hybrid, with four days in-office in Philadelphia and one day dedicated to remote work. This setup fosters collaboration and allows you to proactively engage with your colleagues while also enjoying the flexibility to work from home once a week.

As a Change Management Senior Analyst at pureIntegration, you'll handle a variety of transformation projects across different departments such as sales operations, customer service, marketing, and legal. You’ll lead the analysis of existing processes and work on designing future state processes that enhance operational efficiency while ensuring that stakeholders are adequately prepared for the changes.

The Change Management Senior Analyst position at pureIntegration is a contract role lasting 5 to 6 months, with the potential for extension. The hourly pay rate ranges from $70 to $80, depending on the candidate's experience and skills, along with eligibility for certain limited benefits, including 401(k) matching and health insurance.

When discussing change management methodologies, it's important to highlight any frameworks you've used, such as ADKAR or Prosci. Be specific about how you applied these frameworks to real projects, detailing your role in fostering change and the outcomes achieved. Share examples of how these methodologies enabled smoother transitions and higher adoption rates.

In answering this question, discuss your approach to conducting impact assessments. Mention the tools and techniques you use to evaluate how changes will affect various stakeholders and processes. Highlight your ability to map out potential resistance points and your strategies for addressing them proactively.

Talk about the importance of building relationships with stakeholders and how you tailor communication strategies to keep them informed and involved throughout the project. You can mention using regular updates, feedback sessions, and involvement in decision-making as effective strategies to maintain engagement.

Use the STAR method to structure your response. Describe the situation, the specific resistance you encountered, and the actions you took to address the concerns. Be sure to highlight your communication and negotiation skills and the eventual positive outcome, illustrating your ability to turn resistance into acceptance.

List any project management or change management tools you are familiar with, such as ServiceNow, Microsoft Project, or other related software like UKG Pro. Explain how these tools helped you manage tasks, track progress, and communicate with your team, allowing you to drive project success.

Discuss the metrics you establish to evaluate success based on the objectives set at the start of the project. Explain how you track these metrics post-implementation to analyze user adoption rates, efficiency improvements, or overall satisfaction, and how this data informs future change initiatives.

Share a specific instance where you had to communicate a significant change to a large user group. Discuss the methods you used, whether email, presentations, or workshops, and highlight how you tailored your message to different audiences to ensure clarity and engagement.

Outline your training approach, emphasizing the need for understanding user needs and learning styles. Discuss methods you’ve used, such as hands-on workshops, e-learning modules, or one-on-one coaching, and how you gauge effectiveness through feedback and adjustments.

Talk about your organizational skills and any methods you utilize for prioritization, such as setting timelines, using project management software, or creating lists. Emphasize the importance of flexibility and adjustment based on project needs and stakeholder feedback.

Empathetic communication is crucial in change management, as it fosters trust and openness. Share examples of how you’ve used empathy to connect with stakeholders, understand their concerns, and create a more receptive environment for change. Highlight how this approach has positively impacted engagement and adoption rates.