Job details
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Service Operations Manager
Pursuit is a mission-driven organization focused on economic transformation through technical training programs. They seek a Service Operations Manager to enhance customer experience and operations within a social impact context.
Skills
- Service Operations experience
- Understanding of candidate journey
- Innovative mindset
- Cross-functional collaboration
- Detail-oriented and strategic thinking
- Customer-facing expertise
Responsibilities
- Map the customer journey and define milestones
- Create customer engagement touchpoints
- Develop messaging for various scenarios
- Build a scalable customer engagement playbook
- Iterate to identify effective relationship activities
- Create targeted messaging for user behavior
- Identify partnerships and collaboration opportunities
- Establish a foundational Service Operations function
Benefits
- Great culture valuing transparency and teamwork
- Competitive compensation with bonuses
- Catered lunches and snacks
- 401k plus match
- Unlimited PTO and holiday weeks
To read the complete job description, please click on the ‘Apply’ button
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By
Pursuit
Pursuit is a social impact organization that creates transformation where it’s needed most.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$130,000/yr - $170,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 8, 2024
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