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Full Time Floor Supervisor- CALVIN KLEIN

Be part of an iconic story.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)

POSITION SUMMARY
Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused delivering top line sales results.


RESPONSIBILITIES
Consumer Engagement

  • Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
  • Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available backstock.
  • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
  • Resolves customer concerns quickly while exceeding expectations.


Achieve Operational Excellence

  • Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand’s inventory control standards in accordance with RFID and shrink control.
  • Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
  • Assists with effective scheduling to support payroll strategies and budgets.


People and Culture

  • Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
  • Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
  • Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.


QUALIFICATIONS

  • Minimum of 2 years of retail experience required.
  • High school graduate/equivalent preferred.
  • Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

Your Wellbeing is Our Priority

At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:

  • Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.

  • 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

  • Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.

  • Wellbeing Support: A variety of wellbeing tools and programs.

  • Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.

  • Education Assistance: Receive support for continued education including tuition reimbursement.

  • Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

 

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.  Learn more about our commitments to Inclusion & Diversity here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.

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Average salary estimate

$37500 / YEARLY (est.)
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$30000K
$45000K

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What You Should Know About Full Time Floor Supervisor- CALVIN KLEIN, PVH Corp.

Looking for an exciting opportunity in retail management? Join us at Calvin Klein as a Full Time Floor Supervisor at our retail location in Lake Buena Vista, FL! In this engaging role, you'll become a brand ambassador, creating a genuine emotional connection between our customers and the iconic Calvin Klein brand. You'll lead a motivated team to exceed customer expectations, provide exceptional service, and showcase your passion for our products. As a Floor Supervisor, your day will include engaging with customers, coaching associates, and ensuring that our store is well-stocked and beautifully merchandised. Your leadership will drive top-line sales results while prioritizing delivering a friendly shopping environment to every visitor. You'll also assist in operational excellence, ensuring that the store adheres to brand standards in inventory control, merchandising, and loss prevention. If you have a knack for motivating others, excellent communication skills, and at least two years of retail experience, this position is perfect for you! Join us in shaping memorable shopping experiences and fostering a culture of inclusion and collaboration that celebrates diverse perspectives. At Calvin Klein, we're committed to creating a working environment that values every individual, and we can't wait to see you thrive as part of our team.

Frequently Asked Questions (FAQs) for Full Time Floor Supervisor- CALVIN KLEIN Role at PVH Corp.
What are the main responsibilities of a Full Time Floor Supervisor at Calvin Klein?

As a Full Time Floor Supervisor at Calvin Klein, your primary responsibilities will include leading customer engagement on the sales floor, coaching associates, and maintaining inventory standards. You'll ensure the store operates smoothly and provides an exceptional shopping experience, resolving customer concerns efficiently and collaboratively working with the management team on merchandising strategies.

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What qualifications do I need for the Full Time Floor Supervisor role at Calvin Klein?

To qualify for the Full Time Floor Supervisor position at Calvin Klein, you should have a minimum of two years of retail experience, preferably alongside a high school diploma or equivalent. Strong communication skills, the ability to manage time effectively, and flexibility in scheduling, including availability for nights and weekends, are also required.

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How does Calvin Klein support the development of its Full Time Floor Supervisors?

Calvin Klein is committed to the growth of its employees through various support initiatives. As a Full Time Floor Supervisor, you'll benefit from continuous training opportunities, educational assistance, and well-being programs. The inclusive workplace culture encourages feedback and creates a pathway for professional development.

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What is the work environment like for a Full Time Floor Supervisor at Calvin Klein?

The work environment for a Full Time Floor Supervisor at Calvin Klein is dynamic and engaging. You'll be part of a collaborative store management team dedicated to providing a high-quality customer experience while motivating and inspiring your fellow associates. The culture emphasizes individuality and respect, allowing for a sense of pride in your work.

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What employee benefits can I expect as a Full Time Floor Supervisor at Calvin Klein?

As a Full Time Floor Supervisor at Calvin Klein, you can look forward to a comprehensive benefits package, including best-in-class medical, vision, and dental insurance, a robust 401(k) plan, and various well-being support programs. You'll also enjoy employee discounts and flexible work schedules!

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Common Interview Questions for Full Time Floor Supervisor- CALVIN KLEIN
How would you handle a difficult customer as a Full Time Floor Supervisor?

When faced with a difficult customer, it's important to remain calm and listen actively. Express empathy, validate their concerns, and assure them that you are there to help resolve the issue. Offering a practical solution and following up on their satisfaction will reflect positively on your management skills.

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Can you share an example of how you've motivated a team in a retail setting?

Motivating a team can be achieved through recognition and setting clear goals. I once established a sales contest which encouraged friendly competition among associates. Rewarding top performers with incentives not only boosted sales but also strengthened team camaraderie and morale.

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What steps would you take to ensure your team is knowledgeable about products and promotions?

To ensure the team is knowledgeable, I would implement regular training sessions focused on product features and upcoming promotions. Additionally, encouraging associates to share their experiences with customers can enhance their confidence and product knowledge.

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Describe your approach to visual merchandising in a retail store.

My approach to visual merchandising involves maintaining brand standards while being creative with displays. I believe in analyzing customer flow and product sell-through data to optimize arrangements, making sure that the store remains inviting and product availability is evident.

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How do you prioritize tasks during busy retail hours?

During busy hours, I prioritize tasks by assessing immediate customer needs, delegating responsibilities to associates, and focusing on maintaining a streamlined shopping experience. Communication is key, and I ensure the team knows their roles to keep operations running smoothly.

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What strategies would you use to enhance customer loyalty at Calvin Klein?

To enhance customer loyalty, I would focus on personalized service by learning customers' preferences and fostering relationships. Implementing feedback systems would allow us to address issues promptly and enhance their shopping experience, encouraging repeat visits.

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How would you ensure compliance with loss prevention measures in-store?

Ensuring compliance with loss prevention measures involves regular training with staff on best practices. I would also monitor sales floor activity and institute regular inventory checks, ensuring that all team members are aware and vigilant in detecting suspicious behavior.

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Can you explain the importance of effective communication within your team?

Effective communication is vital in retail management as it ensures that all associates are aligned with store objectives, procedures, and customer service strategies. Open communication fosters a supportive environment where team members feel valued and empowered to share ideas.

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What are the key performance indicators you would track for your team?

Key performance indicators I would track include sales per square foot, conversion rates, and customer satisfaction scores. Analyzing these metrics would help identify areas for improvement and establish goals for team development, ensuring we consistently meet brand targets.

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How would you approach recruiting new team members for your store?

I would focus on recruiting candidates who demonstrate a passion for the brand and retail experience. Promoting the company's culture during interviews and showcasing growth opportunities can help attract individuals who align with Calvin Klein's values and commitment to diversity.

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We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.

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Full-time, on-site
DATE POSTED
April 21, 2025

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