Customer Success Manager

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.

A unique opportunity to work on standing up the customer success function at company building in the post-sales space! You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

• Help customers adopt new features

• Help identify customers who are not using the product as expected and engage with them

• Manage renewals with existing customers

• Dogfood Pylon for our customer success processes

• Build upsell processes for new products, seats expansion, etc.

• Manage migrations from legacy systems onto Pylon

• Help develop a scalable customer success process

• Tinker with new processes, new features, and ✨AI

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person

• Comfortable regularly interacting with customers over chat and video

• Very organized and hard working

• An interest in tinkering with the product and suggesting improvements

• 0-6 years of experience

Benefits

• Medical, Vision, Dental insurance

• 401K

• Unlimited PTO

• Food in the office

• Fun team offsites and events