Product Analyst, Flight Products

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

• Analyse customer behaviour and product performance to maximise profitability and optimise the flight products portfolio.
• Provide insights to product specialists and senior leaders to support cross-functional initiatives.
• Permanent opportunity based in our Collingwood Head Office

Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

The Product Analyst, Flight Products is a role within our Products and Ancillary Revenue Team reporting to the Commercial & Insights Manager and looks after Jetstar’s Ancillary Product Portfolio. In this role you will conduct analysis and gather insights on customer behaviour, competitor airlines and relationships within the flight products portfolio. Your analysis will ensure our products meet customers' needs across every market and channel. You will track existing product performance for P&L purposes whilst also working to optimise the overall portfolio of bundles and a la carte products to ensure overall profitability is achieved.

You will work closely with a team of product specialists to ensure the right customer insights and commercials drive product design decisions across the flight products portfolio to ensure we meet our portfolio growth targets, as well as supporting the team delivering large transformational and cross-functional projects. We are a dynamic team and we are looking for someone with a can-do attitude who wants to collaborate and contribute to a great work environment. Self-starters that have strong commercial acumen, can think critically and enjoy complex problem solving will thrive in this role.

To be successful in this role, you will demonstrate the following skills & experience:

• 2-3 years analyst (product or business) experience preferred.
• Candidates with experience in economics, business, finance, strategy and product management are encouraged to apply.
• Strong problem-solving, strategic and analytical skills. Commercial and financial acumen highly valued.
• Enjoys working with complicated datasets.
• Self-Starter who enjoys problem solving and identifying opportunities.
• Team player who also works well autonomously with situational support from their manager and team.
• Strong relationship and stakeholder management skills including excellent communication skills and ability to interact with all levels of the organisation.
• PowerBI and SQL experience highly regarded.
• Prior experience in aviation not required.

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launched in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. 

Applications close: Friday 25th April 2025

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.