Senior Business Analyst

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Work on exciting projects across our Airline Experience or Digital & B2C Technology Teams
• Opportunity to innovate and drive change through technology
• 3 x Permanent, full-time (hybrid) Senior Business Analyst roles working at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Technology is a big part of how we continue to pioneer our way forward.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. 

The Senior Business Analyst role bridges the gap between our Technology and Business teams. You will work on projects within the Airline Experience or Digital & B2C Technology domains, managing the full lifecycle, from requirements gathering and solution design to functional needs and user training activities. This position will engage with a diverse range of stakeholders across Qantas’ business and technology domains, supporting key projects for our operation centres and airports.

You’ll have:

• Minimum 5 years’ experience working in a business analyst or similar role
• Strong stakeholder engagement and management skills
• Experience working with Waterfall and Agile methodologies
• Excellent verbal and written communication skills with the ability to communicate complex ideas to technical and non-technical audiences
• Excellent documentation skills
• Experience working on and delivering successful outcomes in large-scale IT project initiatives.
• Experience working on large-scale and complex business environments
• Proven ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving skills
• Experience with modern delivery frameworks including scrum, Kanban, lean, HCD, test automation and others
• Aviation or airports experience is desirable
• Experience working with B2C/CRM systems & contact centre technologies desirable i.e. Salesforce, Genesys.
• Familiarity with contact centre operations advantageous.
• Experience with emerging technologies & integrations desirable i.e. AI, chat bot, API’s

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Be a part of something special – get in touch today.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications Close: Tuesday 5th November 2024