We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
As a Senior Conversation Designer, you will navigate ambiguity and transform complex customer and operational challenges into clear product opportunities, collaborating across teams to create scalable, user-centric solutions that align business objectives with customer needs. You will play a critical role in shaping the future of conversational experiences, ensuring they are coherent, context-aware, and deliver meaningful outcomes for our customers.
You will own the end-to-end conversational AI experience, from discovery, through research, design, implementation and optimisation. You will lead the CxD process, iterating based on user testing and conversational performance analysis, while measuring impact through CES, NPS, and CSAT, as well as working closely with the Design Systems team to ensure CxD patterns are reused and iterated consistently.
Your key responsibilities include:
You’ll have:
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on the 27th of April
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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Join Qantas as a Senior Conversation Designer in vibrant Sydney, Australia, where you have the exciting opportunity to shape the future of Conversational AI! Imagine collaborating with cross-functional teams to turn complex operational challenges into user-friendly, scalable solutions that perfectly align with both business objectives and customer needs. In this full-time, permanent role, you'll be navigating the ever-evolving landscape of conversational experiences, ensuring they are intuitive, context-aware, and designed to deliver meaningful interactions. With a strong focus on the complete conversational AI experience, from discovery through design to implementation and optimization, you will lead initiatives that focus on improving customer satisfaction through metrics like CES, NPS, and CSAT. Your expertise in conversation design will shine as you develop engaging end-to-end experiences and foster a culture of excellence, mentorship, and strategic thinking among design teams. With flexible working options and a strong emphasis on personal growth and development, Qantas not only supports your career journey but also offers exciting employee benefits, including discounted global travel for you and your loved ones. If you're ready to bring your passion for dialogue systems and user-centered design to a company that values creativity and innovation, then Qantas is the place for you!
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Qantas is a commercial airline company offering flights to Australia, Asia, Africa, New Zealand and the South Pacific. They are headquartered in Mascot, New South Wales, Australia.
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