Customer Experience Intern - Incubation

Within our Customer Experience (CX) organization, we are looking for technically savvy individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda. Individuals that have a thirst for knowledge, a natural curiosity and desire to identify root causes of strange problems but find the most effective solutions to meet the customer’s need are who we are looking for!

As a Customer Experience intern, you will internally support exceptional customer experiences by working closely with team members to provide creative solutions to project-based assignments  primarily involving the configuration of the QGenda application and readiness for the project Go-Live. You will work closely with your manager or project lead to understand the assignment and actions to complete them.

As a member of the Incubation team, you will work specifically with QGenda's growth products. In doing so, you will be at the forefront of developing best practice for QGenda’s latest products. In addition to the customer project-based assignments, you will internally be assisting in the creation of thorough documentation for processes that will bring a positive impact to all Incubation teams. 

How You'll Make an Impact

• Collaborates with members of the Customer Experience organization to complete project based assignments within defined time frames and/or meeting identified deadlines.

• Although this is not a customer facing role, you will be expected to complete tasks with outputs that are both customer facing and internal:
• Responsible for understanding expectations and timeline of assigned projects and reaching out for clarity.
• Shows attention to detail pertaining to assigned projects.
• Customer facing projects you will work on could include On-Call, Insights, Capacity Management, and Nurse & Staff
• Internal projects you will work on include Salesforce optimization, internal drive organization, implementation process improvements, and more

• Relative to assigned projects, internally consults with your manager or project lead to:
• Configures QGenda solution using best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Support
• Appropriately documents configuration and holds transition meetings with key stakeholders to explain all aspects of configuration, established. processes/workflows, and any specifics for ongoing maintenance.
• Submits hours worked according to company policy
• Other duties as directed by a member of QGenda management/leadership.

Who You Are

• Demonstrates creative problem solving capabilities.
• Clearly communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
• Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
• Proven ability to interact across organizations to ensure outstanding service is delivered to customers.
• Possess personal drive beyond expectation to provide additional value to the department and company.
• Familiarity with Google Suite.  Must have excellent organizational, interpersonal and judgment skills required coupled with flexibility in assignments and multitasking.  
• Ability to work self sufficiently remotely.
• Strong Excel knowledge is a plus!

Required

• High School diploma  required
• Currently enrolled in a Bachelors or Master’s degree program
• Ability to travel for training to the Atlanta office