Job details

Customer Experience Intern - Incubation

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

Within our Customer Experience (CX) organization, we are looking for technically savvy individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda. Individuals that have a thirst for knowledge, a natural curiosity and desire to identify root causes of strange problems but find the most effective solutions to meet the customer’s need are who we are looking for!

As a Customer Experience intern, you will internally support exceptional customer experiences by working closely with team members to provide creative solutions to project-based assignments primarily involving the configuration of the QGenda application and readiness for the project Go-Live. You will work closely with your manager or project lead to understand the assignment and actions to complete them.

As a member of the Incubation team, you will work specifically with QGenda's growth products. In doing so, you will be at the forefront of developing best practice for QGenda’s latest products. In addition to the customer project-based assignments, you will internally be assisting in the creation of thorough documentation for processes that will bring a positive impact to all Incubation teams.

How You'll Make an Impact

Collaborates with members of the Customer Experience organization to complete project based assignments within defined time frames and/or meeting identified deadlines.

Although this is not a customer facing role, you will be expected to complete tasks with outputs that are both customer facing and internal:

Responsible for understanding expectations and timeline of assigned projects and reaching out for clarity.
Shows attention to detail pertaining to assigned projects.
Customer facing projects you will work on could include On-Call, Insights, Capacity Management, and Nurse & Staff
Internal projects you will work on include Salesforce optimization, internal drive organization, implementation process improvements, and more

Relative to assigned projects, internally consults with your manager or project lead to:

Configures QGenda solution using best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Support
Appropriately documents configuration and holds transition meetings with key stakeholders to explain all aspects of configuration, established. processes/workflows, and any specifics for ongoing maintenance.

Submits hours worked according to company policy
Other duties as directed by a member of QGenda management/leadership.

Who You Are

Demonstrates creative problem solving capabilities.
Clearly communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
Proven ability to interact across organizations to ensure outstanding service is delivered to customers.
Possess personal drive beyond expectation to provide additional value to the department and company.
Familiarity with Google Suite. Must have excellent organizational, interpersonal and judgment skills required coupled with flexibility in assignments and multitasking.
Ability to work self sufficiently remotely.
Strong Excel knowledge is a plus!

Required

High School diploma required
Currently enrolled in a Bachelors or Master’s degree program
Ability to travel for training to the Atlanta office

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement 401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

QGenda Glassdoor Company Review

3.6