Insurance Product Manager

About us:

We are Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 100+ colleagues based in Brussels, we help companies orchestrate digital

embedded insurance experiences – driving opportunities for growth and revenue.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be

simple, transparent, and accessible across borders – a global safety net.

To that end, our platform covers 3 million users across 32 European countries and works with longstanding

partners like Revolut, Deliveroo, NIO, Canyon, Monzo, Cowboy, and many others.

Visit our website for more about what we do!

Your Job :

We are looking for an Insurance Product Manager, to manage our existing programs within the EU. Someone

with a vision, but also a “can-do mentality”, This is an exciting opportunity to join the journey of a

fast-growing scale-up with a lot of great challenges.

Your Responsibilities:

Your role and responsibilities would be to manage existing programs/products which consist in :

● Manage existing clients with relevant internal stakeholders: Questions, QBR, Renewal, Upsell

● Provide ad hoc training based on needs (internal & external)

● Internal escalation point for sales, care, claims, vertical, and complaints, on complex questions

● Onboard partners on the existing products

● Product Monitoring & Governance: Review products/processes based on applicable regulations/market standards/clients’ needs. Update/improve Insurance products. Propose corrective measures

● Be the point of contact with the risk carrier for the product you manage: Escalation point when issues; Provide QBR input on programs you manage; Execute an external audit with relevant internal stakeholders

● Analysis of program performance with relevant internal stakeholders: Loss ratio, Claims, Complaints, Conversion rate, SLA’s

● Quality review: Landing page, Flow (UW Rules, Regulatory, … ), Partners websites, Claims

● Assist insurance experts in distribution strategy

Your Experience and skills:

● You have at least 5 years of experience as an insurance product expert/manager/underwriter or

similar roles

● You have a Bachelor's in insurance or Master's in Law

● You are familiar with IDD

● Any previous experience in bill/purchase/refund protection, travel, shipping, and e-commerce, is a plus

● You take ownership and can work autonomously

● You can effectively multitask and prioritize a varied workload

● Good knowledge of English (written and spoken) and Dutch or French and any other language is a

plus

Your Attitude:

● You are passionate about delivering excellent customer service

● You are pragmatic and able to understand the lean scale-up philosophy.

● You are not afraid to have a lot of variety and to get out of your comfort zone

● You pay attention to details: you are very structured, yet you can be pragmatic

● You are hands-on and ready to do the job that adds the most value to Qover at a given time.

● You show initiative, are curious, and communicate well about initiatives

● You have good written and verbal communication skills

● You are self-motivated, open-minded, curious and flexible

● You have a strong team spirit and you value team results above personal praise.

● You have a can do mentality

What do we offer

● A flexible work environment: up to three days remote per week and the ability to work from

anywhere one month per year

● 28 vacation days (8 extra days on top of the 20 legal days)

● A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du

Commerce 31) with a large terrace to enjoy team events

● A positive company culture that values teamwork and taking initiative but also having fun, with

regular social events

● A collaborative and communal environment where everyone is welcomed, valued, and accepted

regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political

views, etc

● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a

real impact at one of Europe’s fastest-growing insurtechs