Quality and Reliability Champion

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

• You’ll be a change agent that will have creative liberty on the vision and execution for process changes and improvements
• You’ll be working with various groups, leadership levels and value streams within the organization. The scope of this role will impact many areas of the business

• Bachelors Degree in Software or Computing Engineering
• 15+ years of relevant industry experience
• Experience in QA and Software Development in a large product organization
• 5+ years of domain expertise in healthcare – highly desired
• 5+ years of experience with implementations/integrations – highly desired
• Proven success as a leader driving organizational process changes
• Ability to work cross functionally and with varying levels of leadership
• Experience managing at least 7 direct reports

• Cloud operations experience
• Product management experience
• Blended background in QA and SRE
• Project management background

• Planning, implementing and advancing the quality standards and processes throughout the technology organization, driving consistency as well as improvement in quality results
• Driving enhancements that result in higher effectiveness of quality testing and higher quality products as measured by internally and externally found defects and overall feature health assessments for the products
• Leading and helping the value streams use data to see trends and improve processes
• Working cross functionally with product management, development, QA, operations, implementations, and sales in order to analyze and implement processes related to quality
• Defining scope of process including every step of the SDLC that has bearing on quality, from the “definition of ready” through “definition of done” as well as production tickets/problems
• Partnering with the Engineering Excellence team on making sure that the process updates for quality are consistent with the overall SDLC processes
• Measuring the efficiency of quality processes and drives process and tools adoption in order to improve efficiency. For example, this may result in more automation to reduce test cycle time, earlier testing to reduce overall cycle time, better data sets used for testing to find problems earlier, development standards for logging and simulation
• Using value stream mapping and works cross functionally with all the value streams on their specific areas of opportunity
• Developing tools or plans to implement new technology that improves product reliability as well as quality of the product
• Facilitating the change to the new technologies, processes, or tools with all the impacted teams
• Working with the product team on processes and consistent determination of SLOs, working with the development teams on creating logging, reliability dashboards and alerts, and creating a closed loop process with cross functional value stream teams so that they are monitoring the results and taking corrective actions as necessary
• Running a community of practice with all the QA managers in the organization in order to ensure training and process adoption
• Maintaining strong relationships with all the Value Stream Owners (product and technology) as well as with the Operations Center
• Influencing leadership of all of these teams in order to drive change management and adoption of new processes

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• Availity offers a robust total rewards package that is competitive and meaningful. We offer a competitive salary and bonus structure. We offer two different types of medical plans: a HDHP plan that has the lowest permitted deductible allowed by the IRS with a generous HSA company contribution and a PPO plan with a low deductible and out of pocket maximum. In addition, Availity offers two dental plans including orthodontia care (even for adults), vision, Employee Assistance Program (EAP), pet care, legal/ID shield services and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Each associate has 1 paid day per year to volunteer at the non-profit charity of your choice.

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• Don’t feel like going too far to eat? We occasionally have food trucks at our Jacksonville Office as well as food available for purchase in our cafe and an onsite café next to our Indianapolis office
• We also have onsite Fitness Centers with showers for our Jacksonville & Indianapolis offices and an annual Wellness reimbursement you can use for a gym membership, classes, sports activities, etc.
• We appreciate work/life balance! Need to get a quick break in between meetings? We offer online Yoga, virtual total body condition classes, step challenges, and health and wellness courses and in our Jacksonville office, we have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
• We’ve got you covered with free coffee, lemonade and tea anytime you want in Jacksonville

• Recruiter resume review
• Manager resume review
• Recruiter Screen
• Peer panel video interview
• Leadership panel video interview
• Final interview with the hiring manager - Vice President, Software Engineering